Service Technical Support

Tameka R. Uptegraff

***** ******* ******, *** *******, TX 78254 210-***-**** (Cell)

***************@*****.***

Objective

Motivated by process improvement and value added achievement, I am

searching for an opportunity within an organization that will utilize my

background of increased responsibility and quality-driven professionalism

to secure the growth and success of the company.

Professional Experience

July 2014-present

Pace, subcontract of Volt- San Antonio, Texas

Customer Care Specialist /Tier 2 Technical Support

Provide accurate and courteous assistance to customers in a

timely and professional manner utilizing a variety of system based tools

and procedures.

December 2013 -July 2014

Sagora Senior Living - San Antonio, Texas

Accounting Operations Senior Coordinator

. Provide friendly and expedited service to the residents of Adante, a

Sagora Senior Living facility.

. Lead a team of up to nine FTE's in the daily food preparation and

service of all Adante residents. Extensive use of multi-tasking and

organizational skills required.

. Responsible for cooking and daily preparation of all meals and

snacks for residents. Assist with planning weekly menus.

. Responsible for driving productivity and creating accountability

within the department. Motivate team through developmental

opportunities, coaching, feedback and accountability.

. Responsible for leading a team in the execution of event

coordination. This includes setting up events, breaking down events

and serving.

December 2011 -October 2013

Personal catering service - San Antonio, Texas

. Responsible for planning catering events for clientele. Strong

analytical and problem solving skills required to provide exceptional

service and meet the client's needs while adhering to the pre

determined budget.

. Responsible for planning, preparing and executing menus in

accordance with the dietary requirements of the clients and their

guests.

. Responsible for leading a team of up to four personnel in the

execution of personal and professional events.

. Strong oral and written communication skills utilized when working

closely with clients and internal personal.

. Utilized excel for basic budgetary and book keeping

requirements.

February 1996-December 1999

Snelling Personnel-Dallas,Texas

. Responsible for data entry, filing, faxing, research, answering a

multiline phone system and directing calls to the appropriate recipient.

1993-1996

West Telemarketing

. Various vendor projects for inbound and outbound clients

REFERENCES AVAILABLE UPON REQUESTS

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