Project Manager Customer Service
Resume:
Destrehan, LA *****
Dana Wilright 504-***-****
PROFESSIONAL AND TECHNOLOGYPROFILE
Credentialed in all EPIC Modules EPIC Ambulatory classroom training for
outpatient, Hybrid physicians and ancillary
Epic HIM Certified department staff
HIM Team Lead Training materials development
Trained over 5,000 physicians in EPIC Lead floor team support member during Go-
lives
EPIC Inpatient Activation Specialist
EPIC Radiant Certification
EMR System implementations
PMP Certification
MST Build experience
PACS Analyst
Credentialed Trainer
ICD-10 Certification
HIE
3M 360 Ensemble/Encompass
HL7 Tester
Project Manager
NextGen Certified
OnBase Analyst
Interface Analyst
Cerner Certified
Dana Wilright
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2202 Ormond Blvd
Destrehan, LA 70047
Dana Wilright 504-***-****
A CCOM PLI SHM ENT S
Experienced EMR/HIT Implementation Consultant proficient in Eclipsys (All Scripts), Cerner, and
EPIC Ambulatory, Inpatient, and HOD (Credentialed).
Proven Healthcare IT professional who has assisted in curriculum/training material development and
specialized in go-live support for various hospitals and outpatient facilities across the country
Lead analyst responsible for implementation of Epic’s HIM modules.
CDIS implementation experience.
Managed build and test interfaces.
Developed workflow with business operations, and outline tasks for Epic HIM.
Developed Project Plan that was used for all project teams.
3M 360 Ensemble Interface Analyst
P ROFESSI O NAL I M PLEM ENTATI ON E XPERI EN CE
1997 – P RESENT
• HIM Support to assist with scanning error work queue. Navigating both HPF and Epic and making a
determination to where the erred scanned document should be filled.
Interface Analyst 3M 04/2014- Present Silver Springs, MD
• Assist in the Development, build, and testing of new interfaces using HL-7 standards and other
proprietary interface models
Dana Wilright
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2202 Ormond Blvd
Destrehan, LA 70047
Dana Wilright 504-***-****
• Support existing production interfaces.
• Provide enhancements to existing interfaces
• Identify opportunities for process improvements
• Participate in some level of project management
• Experience in developing interfaces
• Experience developing interfaces using any HL-7 platform i.e. Ensemble, OnBase, Epic, Rhapsody,
RadNet, Cerner, McKesson
• Experience with data extraction for interfaces
HIE Project Manager – Arkansas as Department of Health 01/2014- 04/2014
• HIE Project Manager working with Leadership Team to establish Workflow.
• Established Internal and External Marketing Plan ensuring employee buy in and increasing
enthusiasm of new software.
• Educated outside resources of the importance of HIE and worked with Leadership team to
establish workflow for a facility not using HIE
• Managed and organized weekly Status Meeting to ensure of parties is involved and aware of
changes and deadlines.
• Developed and executed a marketing strategy to pull in new business for Share.
HIM / EPIC Team Lead – Sutter Health 01/2014- 04/2014
• Served as HIM Team Lead working with DI Team to establish Workflow and use of Best Practice
for Clerks
• Provided Elbow Support for ED, L&D, Radiant as well as all HIM roles
• Worked with Cancer Center Directors and Leadership team to establish workflow for a facility not
using Beacon
• Developed a Rounding map to ensure a timelier manner documents were placed in patients EMR.
Business Analyst – Sisters of Charity 09/2013 11/2013
• Developed a Project Plan for Client to ensure meetings, training, kickoff and workflows are in
place prior to activation
• Developed a Discovery packet with detailed information for other Analysts to use when visiting sites
• Worked with training and technical teams ensuring all printers, scanners and PC’s are connected and
ready for activation
• Outlining current state workflows and developing future state workflows for clinics
• Working with Managers, Trainers and Super Users to identify end users in need of additional training
and support.
Activation Support – St. Joseph Hospital 10/2013
Dana Wilright
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2202 Ormond Blvd
Destrehan, LA 70047
Dana Wilright 504-***-****
• Provide management oversight of the Cerner revenue cycle application teams (Cadence, ADT,
Resolute Hospital Billing, Resolute Professional Billing, Claims, HIM and reporting)
• Provided Elbow Support working with DI Team to establish Workflow and use of Best Practice
for End Users
• Assisted with Support for ED, L&D, Radiant, Cath Lab, Endoscopy
• Provided regular status reporting and issues escalation/resolution to application Director and
Program Director
• Promoted the new systems and represent it positively to the user community
Cerner Inpatient Activation Specialist - Catholic Health Initiative 07/2013- 08/2013
• Provided Elbow Support working with DI Team to establish Workflow and use of Best Practice
for End Users
• Assisted with Coding Support, Deficiencies, as well Identity Management
• Provided Elbow Support for ED, L&D, Radiant, Cath Lab, Endoscopy
EPIC Inpatient Activation Specialist - New York University Langone 11/2012-02/2013
• Covered over 30 OR’s
• Acted as Team Lead over “SWAT Team”
• Assisted with workflow development for OR and Stork Areas
• Assisted PM with scheduling
• Conducted elbow support for Anesthesia Physicians ensuring documentation is captured at real
time
EPIC Activation Specialist - University of Michigan 07/2012- 10/2012
• Assisted Physicians, Physician Assistants, Nurse Practitioners, Clinical and Administrative staff
with personalization as well as optimization
• Developed workflows as well as work one on one with Analyst to build order panels and smart-
sets
• Provided elbow support for Department Heads, Physician Champions, Nurse Practitioners,
Physician Assistants, Nursing staff as well as Frontend users
• Requested by Area Support Leader to extend contract in order to ensure department would be
able to function efficiently
• Provided Support for up to four clinics at a time
• Supported multiple clinics throughout the Go-Live contract
EPIC Consultant Ambulatory & Inpatient, Ochsner Health Systems 11/2010- 07/2012
• Served as lead trainer for classroom and lab training modules
• Facilitated end-user software proficiency through demonstrations and self-guided program
Dana Wilright
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2202 Ormond Blvd
Destrehan, LA 70047
Dana Wilright 504-***-****
exploration
•Conducted specialized one on one user optimization sessions which included creating smart-
phrases, specialty note templates, and order preference lists
• Consulted with hospital department managers and build team to make appropriate revisions for
better system navigation related to provider workflows
• Tested and validated data within system’s training environment to ensure accuracy and optimal
performance
• Provided elbow to elbow and over the shoulder support for the inpatient and outpatient clinical staff
during go-live
• Reinforced Meaningful Use practices with end users during EMR daily management
• Managed user access to the hospital’s learning management system for attendance and testing
• Communicated implementation resolutions and updates to the end-users
Human Resource Manager
• Manage Human Resource department of five staff members.
• Training directors, managers and employees on use and functions of Kronos time keeping system.
• Assisting with the interfacing of new software and managing conference calls when working
remotely.
• Responsible for hiring new employees and conducting background screens.
• Conduct phone bi-weekly video conference with client, department and directors to ensure
government spending.
• Create departmental tools and activities to enhance production to achieve future goals.
Customer Service Manager
• Manage department and 7 to 10 staff members.
• Implement problem-solving strategies as well as team building and motivational activities.
• Develop departmental memorandums. Participate in manager meetings.
• Adhere to FCC compliance.
E DUCATIO N AND C ERTI FI CATI O NS
Education
BS Business Management, University of Phoenix, Baton Rouge, Louisiana, 1997
Certifications
• EPIC Radiant Certification
• PMP Certification
• ICD-9 Certification
• Epic HIM Certified/3modules (Chart tracking, Deficiency, Coding & Abstracting Release of
Information)
Dana Wilright
2202 Ormond Blvd
Destrehan, LA 70047
Dana Wilright 504-***-****
Dana Wilright
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