Manager Project

Dione Sims ******@*******.***

**** ******** ***. **. *****, TX 76110 817-***-****

SUMMARY

QA Leader in product delivery and technology initiatives in a variety of

industries. Balance disciplined software development and quality assurance

with entrepreneurial vision and time to market. An accomplished team

builder empowering individuals to deliver even in adverse situations. Build

success through establishing and maintaining relationships across a diverse

range of stakeholders and partners. Passionate about quality,

accountability and successful product deliveries.

CAREER SKILLS / KNOWLEDGE

Leadership / Team Building Product Delivery

Establish technology & process Business acumen & product

vision positioning

Define overall business objectives Stakeholder empowerment &

and road map involvement

Manage expectations internally and Product Delivery (Planning, Design,

externally QA, Deployment)

Build relationships across Multi-project, Multi-functional

functional groups areas simultaneously

Clearly communicate objectives & Release / Version Control Management

responsibilities

Balance offshore & onsite team Vendor RFP/SOW, contracts, license

deliveries agreements

Earn trust through consistency and Budgeting / Cost Management

timeliness

Consider individual personalities in Policy & Practice Implementation

approach

Facilitate collaboration for problem Early risk discovery & mitigation

solving

Professional development / reward Consulting / Professional Services

and recognition

CAREER HALLMARKS

. Developed and documented a deliberate, reproducible, predictable SDLC

approach for all system development efforts which included requirement

gathering, design documentation, build/code standards and quality

assurance that passed three consecutive SOX audits for newly established

online division

. Ensured quality delivery of several key product initiatives including

ecommerce sites, mobile commerce applications, SaaS enterprise

application, CRM implementations and retail POS systems integration

including new development of a .NET enterprise solution integrated with

an existing Java application framework; overhaul of website from Java

platform to Web 2.0 (using AJAX) architecture; webservice SOAP

integration to support over 4500 stores connecting to the online

enterprise; and implementing call routing and monitoring system by CISCO

- IVR system

. Established efficient and effective offshore resourcing model that helped

to deliver projects on time and within budget, by providing round-the-

clock resources with multiple vendor partnerships

. Evangelist for Quality Application Delivery not just test execution,

supporting a shift to the left approach to ensuring quality at each stage

of the SDLC guaranteeing quality overall

. Hands on mentoring management style that empowers associates to go the

extra mile for project success, building successful teams, policies and

processes

. Technically astute and able to communicate technology approaches to upper

management

EDUCATION

1989 Texas Wesleyan University - TX BBA - Computer Information Systems

CAREER EXPERIENCE

Quality Assurance Manager - (10/2013 -10/2014)

Michael's Arts and Crafts Irving, TX

Manager of a diverse team of 45 onsite and offshore resources. Provide

direct operational management of QA team, developing, implementing and

communicating the QA Strategy. Collaborate with Solution Delivery to do the

business of IT and provide effective leadership representing the QA

perspective to the business.

. Established and implemented a Quality Strategy that managed processes and

methodologies for the project community to ensure testing activities

delivered on time, adhere to high quality standards and met customer

expectations

. Developed strategic plan for testing mission critical applications POS,

Merchandising & Supply Chain Management, ecommerce & Mobile App,

Warehouse Management & Fulfillment, Oracle Finance & HR, Accounting/GL,

Product Induction, WISP and Framers Point providing multilingual support

. Proposed business case for automating regression testing of Ecommerce and

client/server application Framer's Point to reduce time to market, cost

of QA man hours and provide greater attention to new functionalities

delivered with releases.

. Proactively managed the QA resources - budget (planning and execution),

team training and mentorship, talent acquisition, performance reviews and

releases

. Continually oversaw Michael's test operations offshore in India (Chennai,

Mangalore, Trivandrum) ensuring around the clock testing to meet

timelines and deliverables

. Rebranded the QA discipline within the Michaels organization as one of

partnership, transparent, effective and knowledgeable with standards and

procedures that are repeatable.

Consultant 2008-2013

QA Coordinator - Galmont Consulting (4/2013 - 10/2013)

Client - Blue Cross Blue Shield of TX Richardson, TX

Provided Quality Assurance management and oversaw one of the many

workstreams delivering Affordable Care Act (Obamacare) modifications to

existing systems and new development.

. Established and managed key testing milestones and worked with Test Phase

Leads to adjust project schedules and/or resources to meet the needs of

customers

. Coordinated communication with all areas of the enterprise that impact

the scope, budget, risk, and resources of the test effort

. Established testing projects in Quality Center, escalated functional,

quality, and/or schedule issues appropriately

Change/Transformation Advisor - KPMG (12/2012 - 3/2013)

Client - AT&T Richardson, TX

Provided Quality Assurance efficiency review and strategic direction to

senior level management. Helped to drive transformation through new metrics

definition, automation strategy, risk-based testing strategy, eliminating

duplicate reporting and processes and gaining synergies after the merging

of two QA organizations. Conducted team reviews and interviews with

managers to determine function, processes and structure which helped to

understand how the new organization could operate post merging. Evaluated

personnel assignments, skills, records to determine candidates for release.

Reviewed vendor contracts to find duplicity and revenue recovery.

Data Integrity Manager - eStaff LLC (8/2012 - 11/2012)

Client - iProspect Fort Worth, TX

Led a team of QA Analysts ensuring accurate data in Search Engine

Optimization (SEO) and web analytics data warehouses and internet marketing

reporting applications. Ensured data acquisition, ETL and table population

met design specifications and business requirements. Using complex SQL

queries, validated stored procedures and MicroStrategy reports to ensure

data accuracy. Reverse engineered MicroStrategy reports to determine data

specifications.

Application Delivery Consultant - Gallop Solutions (9/2008 - 9/2011)

Client - Thomson Reuters Tax & Accounting Fort Worth, TX

Originally brought in as QA Manager, but role grew to provide process

guidance to senior leadership as it relates to the Software Development

Life Cycle (SDLC) including project management, product management, user

interface design, systems analysis and design, database design, quality

assurance, configuration/release management and environment setup. Involved

in vendor management including the RFP and SOW processes, expectation

setting, and process management and deliverable review.

. Managed development resource priorities and implementation strategies for

course player integration.

. Strategized with DBA on the implementation and best approach for the data

model and architecture necessary to support this SaaS enterprise

application for continuing education software supporting 30,000+

Independent Professionals and 1000 firms.

. Architected plan for Business Acceptance of feature sets including Search

Engine Marketing/ Optimization, internal website search design, marketing

portal delivery including shopping cart integration with backend legacy

finance systems.

. Managed large customer conversion and migration to new platform including

data integrity validation through SQL queries and UI inspection.

. Provided RFP templates and objective evaluation processes to client's

leadership team as they forged partnerships with offshore outsourcing

vendors.

. Established review and acceptance policies and procedures for vendor

deliverables to empower client stakeholders to hold vendors responsible

. Tracked delivery status using Microsoft Team Foundation Server (TFS), HP

Quality Center, Sharepoint, Project Manager and Visio.

Director of Quality Control (10/2004 - 9/2008)

Blockbuster, Inc. Dallas, TX

Ensured quality delivery of new application development to meet design and

requirement specifications. Oversaw the overall administration, development

and implementation of quality control strategies, data integrity assurance,

and metrics reporting to drive good business decisions. Investigated,

researched and implemented new and improved testing methods and processes,

tools and systems while balancing the need to deliver quality results

against ongoing programs. Using a combination of process and creativity to

achieve superior results, promoted the involvement and adoption of Quality

throughout the entire business organization.

. Engineered several SDLC approaches that balanced agility and time-to-

market with adequate documentation and risk management to produce

successful project deliveries

. Established team to implement IT Governance processes, compliance and

preparation for SOX audits. Reviewed documentation processes regularly to

ensure adherence to latest requirements. Conducted pre-reviews with teams

to ensure success during official exams

. Collaborated with product management, project management and application

development teams in developing test strategies and release management

processes for software quality and user acceptance

. Actively reviewed system and technical designs, database designs, and

code releases to stay abreast of application quality and readiness.

Participated in architecture reviews of the enterprise system including

the Oracle database, the MS Queue messaging, JAVA Customer service

application, the Web 2.0 main website integration with legacy POS systems

and financial systems.

. Maintained an active leadership role in enterprise quality improvement

activities by championing process improvement and IT Governance

throughout the IT service organization.

. Implemented a metrics system to measure the effectiveness of Business

Requirements, App Development and Quality Assurance with a goal of

process and product improvement.

. Oversaw the definition and implementation of fully automated functional

and performance testing and the continuous development and monitoring of

a system level test configuration using HP Quality Center, QTP and

Loadrunner

. Managed staff to enable testing of multiple applications/projects

simultaneously including the management of an offshore staff of testers

which allowed QA Managers to deliver "around the clock" testing.

. Mentored Quality department personnel to facilitate their professional

growth within the department and contribution to the enterprise. Provided

coaching, counseling and individual performance improvement activities as

necessary in waterfall, agile and scrum methodologies.

. Managed resource availability and allocation between multiple projects,

schedules and delivery dates using Microsoft Project Manager

System Test Manager (1/2004 - 8/2004)

Verizon Information Services Coppell, TX

EAI software project was a Peoplesoft 8.X CRM implementation to handle

customer support, product ordering, campaign management and web-base

eCommerce purchasing of products through SSL Peoplesoft portal interface.

Established process, procedures and strategies for a newly formed team of

testers. Established a testing methodology based on SEI CMM level 2

standards for repeatability and a testing strategy for process improvement

into existing SDLC processes to effectively meet the demands of a dynamic

development environment with highly aggressive delivery dates and complex

system functionality.

10/1989 - 12/2003

Previous experience includes QA Project Lead for Kinkos Corporation, QA

Manager for FedEx Corporation, QA Project Manager with Immedient, Sr. QA

Engineer with Peopleclick, QA Tester with Sprint, QA Tester/QA Lead with

Ernst & Young, and Program Analyst with IBM

TECHNOLOGIES TESTED

Platforms/Architectures: Unix, Linux, Windows, Mac OS X, n-tier

architecture, SSL, Android, IOS

Database: SQL, Oracle, SQL Server, MS Access

Web Servers: Apache, iPlanet, IIS,

Application Environment: WebLogic, WebSphere

Content Management: CMA / CMS (Inhouse Development )

BUSINESS INTELLIGENCE: MicroStrategy

Operating Systems: Solaris, Linux, Win 2000, Win XP. OS-X

Enterprise Integration: BEA WebLogic, Team Foundation Server (TFS),

Sharepoint

Messaging Service: MSMQ, BizTalk, SOAP, TIBCO ESB

ERP Applications: Peoplesoft HR/CRM 8.0/8.4 (Thin Client)

CASE Development Tools: Rational Rose, Visio

Testing Tools: HP QTP, QC, TD, Loadrunner, SiteScope,

Performance Center, IBM Rational Suite, Silk

Tools

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