Customer Service High School

Gladys NgwanaGladys NgwanaGladys Ngwana

*** ****** *** *******, ** 94541 Phone: 707-***-**** E Mail:

*******@*******.**********@*******.**********@*******.***

Objective

To obtain a Data Entry, Customer Service, and Administrative position making the most of extensive office management,

communication, record keeping, and accounting skills. I have computer experiences in Microsoft Office.

Experience

Game Set Match January 2011 July 31st 2014

Game Set Match is a Tennis Shop that was open by a very successful lady. I helped her manage three tennis stores that consist of

twenty employees. I had to multitask and manage all store by myself, and report back to the owner. I helped her build one of her store

and helped merchandized it.

Payroll ADP – Entering everyone’s time card to the ADP website for the payroll to be process. Make sure everything was

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submitted on time.

Data Entry/Administrative– Writing day to day report to keep the owner up to date about everything that went on. Updating

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venders on the sales, setting up meetings and meeting new and old vendors, ordering merchandise, buying necessary supplies for

the store, make sure all merchandise are entered in the system correctly for inventory, conduct inventory every three months, and

make sure all staffs schedules are done monthly.

Accounting I used QuickBooks Intuit to enter all the expenses, revenue, and sales for each store. Doing those on the day to day

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basis makes quarterly accounting be easier for me, and be ready for tax at the end of the year easily

Nordstrom Rack April 2009 December 2010

Nordstrom Rack is a department store that sells clothing, accessories, shoes, and kids stuff.

Sales Associates – As a sell associates, I help customers get what they want, and help them get the right size without having to

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search too hard. I had to take customers order down and make sure I either their item to the house or call them to pick it up when

it arrive to the store

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GMAC May 2004 December 2008

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Data Entry, Commercial Lender – Every morning we receive loan and lease application for auto, I entered it in the system and run

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the customer’s application to see if they are qualify, than call the dealership and let them know what steps needs to be done next.

Customer Analyst in Foreclosures – This was only done after all the car loan application was done. To keep myself busy, I called

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customers who are delinquent in their mortgage, and give them chances to catch up and make payments.

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City Group May 2004 September 2004

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Data Entry – This was a temporary job. I called customers to collect late payments, update their information.

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Connection Inc., March 2001 November 2003

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Personal Care – Taking care of four girls with disability who lived in one house. With another staff helping me, we feed them, get

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them ready every day, make sure they take their medication, get them ready for work, and take them out for activities.

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Hy Vee Food December 1999 July 2001

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Cashier – As a cashier we check out customer groceries, and make sure they found everything they needed.

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Education

Everest University Online 2009 2011

Bachelor in Accounting

Minnesota School of Business 2004 2006

Bachelor Degree in Business Administration

Normandale Community College 2001 2003

Undergrad

Marshall Senior High School 1997 2001

High School Diploma

Volunteer

I volunteer at Lutheran Church in Bloomington Minnesota. I helped make church calendar for the week and the month.

I also volunteer at Farmers Insurance in Sunnyvale California. I help take customers payment when they call to make their payment.

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