Customer Care
Resume:
TAMMY WESTBROOK
Houston, Texas 77095
************@*********.***
OBJECTIVE
To obtain an employment opportunity that will coincide with my experience
and challenge my knowledge and abilities. I am a committed employee,
independent worker, and a team player. Preferred position would be one of
long term commitment that will offer professional growth and advancement.
Skills
Word, Excel (Excel 2010:Level 1 Certificate), Outlook, Data Entry, Isigma,
and Ercot
EXPERIENCE
Champion Energy Services
2008-Present
Collections Analyst (2010 - Present)
Proactively contact residential and business customers with past due bills.
Work with customers, as needed, on payment plan options.
Provide contact information to customers who request a single point of
contact.
Prepare paper work to send to outside Collections Agency and Lawyers.
Closely monitor accounts and issue disconnects / reconnects, when
appropriate.
Apply "Switch-holds" to Payment Plan Customers until debt is recovered.
Process Electronic Funds Transfers, as necessary.
Utilize telephone and email daily as means of communicating with customers.
Run Credit Checks for Commercial accounts thru Isda
Verify thru Secretary of State that the Company exists
Customer Care (2008 - 2010)
Answered phones and assist customer with their questions on their bill
Received payments over the phone using credit card /ach payments
Called on agencies to help customers that had a financial hardship
Set customer up on a payment plan and set calendar to call them on due date
Signed customer up for service and mailed them their contract package
Waggoners Trucking
2006-2008
Office Assistant
Involved in direct customer and broker interaction.
Answer multi-line phone system.
Take orders through incoming telephone calls.
Prepare Customer Billing.
Prepare export documents for Canadian Customs Broker.
Creation/Verification of Bills of Lading, as needed.
Prepare paperwork for drivers.
Matzke Elementary
2001-2006
Paraprofessional
Worked with children with disabilities.
Helped teachers execute lesson plans.
Answered phones in the office.
Prepared paperwork for the Counselor.
References Available Upon Request
Contact this candidate