Customer Service Manager

J oan V. Nowak

Freehold, NJ 732-***-**** ***********@*****.***

OBJECTIVE:

I am a consistent, hardworking, highly motivated person seeking to t ransition back into a full-

t ime business environment. I enjoy working with the public, and feel that I am a friendly,

outgoing and dependable person. I am looking to improve my position in the workforce,

expand my knowledge and skills while establishing long term employment in a highly

i nteractive and welcoming environment.

E XPERIENCE:

The Goddard School Freehold, NJ

Head Teacher August 2009 – August 2014

> Planning and implementing the program, including daily and long range lesson plans.

> Supervising and managing the classroom

> Conducting semi-annual parent conferences with all parents

> Leading weekly team meetings for classroom planning and updates

> Submit ting weekly lesson plans to the director

Saint Rose of Lima School Freehold, NJ

Assistant Teacher September 2002 – August 2009

> Support the teacher by preparing teaching materials

> Aide the students with their assignments

> On-on-one instruction

> Manager the classroom when the teacher is unavailable

Ladies Workout Express Freehold, NJ

Weekend / Night Manager August 2006 – March 2008

> Opening and closing the facility

> Promoting and selling memberships

> Workout instructor

Phoenix Mutual Life I nsurance Co. Harford, CT

New Business Manager March 1994 – March

1998

> Departmental Supervisor with 6 direct reports

> Hi red and t rained Customer Service Associates

> Billing data management

> Created client proposals

> New application processing

Customer Service Representative Greenfield, MA

> Accounts payable / receivable activities April 1986 – March 1994

> Coordinated activities with field agents

EDUCATION:

Greenfield Community College Greenfield, MA

61 credits toward Liberal Ar ts Degree September 1986 –

December 1989

REFERENCES:

Available upon request

Contact this candidate