Customer Service Maintenance

Clyde Brame

*** *** *** *****

Hopewell, Virginia 23860

Cell: 804-***-****

Home: 804-***-****

Email: ******@*******.***

Outdoor Maintenance Technician

Over 15 years Building Maintenance experience dedicated to achieving reliability, safety, profitability and outstanding

customer service. Energetic professional with exceptional technical, analytical, organizational and people skills. Strong

personal ethics and integrity. Convey a professional image of honesty, compassion and concern for our customers’

needs. Good conflict-resolution skills. Work well under pressure and deadlines. Highly organized team-builder with

strong leadership experience. Willing to work overtime. Excellent communicator seeking a challenging position in

maintenance, utilizing current skills and abilities.

Education and Credentials

Heating Air Conditioning and Refrigeration - Universal Certification

Hopewell Adult Education

Journeyman Carpenter Certification

Hillsborough County Vo-Tech Training Center, FL

High School Diploma - Chamberlain High School, Tampa, FL

Computer skills include QuickBooks, Microsoft Word.

Experience

Owner & Manager 7/2005 - 1/2013

ASAP Building Services, Hopewell, VA

• Operated a small commercial maintenance and repair company.

• Responsible for all operational areas (marketing, sales, advertising, staffing, bids, contracts,

purchasing, inventory control, workplace safety, bookkeeping, customer service).

• Accounts included shopping centers, office buildings, and residential construction.

• Performed subcontracted preventive maintenance, repairs, and new construction (plumbing,

electrical, carpentry, sheetrock, windows, doors, cabinetry, remodeling, painting, etc.)

• Achieved 15% average annual sales growth over 6 consecutive years.

• Recruited, interviewed, hired, trained and managed 3 staff.

• Maintained low staff turnover through effective motivational management.

• Skilled in resolving customer service issues and finding “Win Win” solutions.

• Demonstrated ability to upsell additional products and services.

• Extensive experience negotiating and supervising vendor subcontractors in all trades.

• Generated 90% of all revenue via referrals from satisfied repeat customers.

Manager of Building Maintenance 6/2003 - 7/2005

ETI Mechanical, Richmond, VA

• Responsible for supervising work crews and assuring prompt, safe completion of all projects.

• Performed commercial preventive maintenance, repairs, HVAC (lighting, ceiling tile replacement,

roof leak prevention, parking lot repair, plumbing, electrical, carpentry, sheetrock, locks,

windows, doors, painting, etc.).

• Accounts included shopping centers and office buildings.

• Recruited, interviewed, hired, trained and managed 3 staff.

• Excellent, accident-free safety and performance records.

Maintenance Technician 12/2000 - 6/2003

Grubb/Ellis - Harrison & Bates, Richmond, VA

• Performed commercial preventive maintenance, repairs, HVAC (lighting, ceiling tile replacement,

roof leak prevention, parking lot repair, plumbing, electrical, carpentry, sheetrock, locks,

windows, doors, painting, etc.).

• Excellent, accident-free safety and performance records.

Construction Foreman (Platoon Sergeant - SFC/E7) 11/1974 - 11/1994

United States Army

• Trained and supervised up to 50 construction staff (Electricians, Plumbers, Carpenters, Truck

Drivers) in a wide variety of commercial projects.

• Received numerous medals and commendations.

• Honorable Discharge.

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