Customer Service Insurance
Resume:
ROMELL ESTERS
Rex, Georgia 30273
*********@*****.***
OBJECTIVE
To apply knowledge, training and work experience in process improvements,
precise performance and team building through a company that offers a
challenging and responsible position with the opportunity for growth.
SUMMARY OF QUALIFICATIONS
1. Utilize Logistics Modernization Program (LMP) (SAP) and Web-desk for
daily operations.
2. Document, process and maintain non-conformance reports according to
procedures.
3. Oversee facility operations and provide impeccable customer service.
EDUCATION
1983 - 1985 Jackson State University, Jackson, Mississippi AS in Business
1994 - 1996 Georgia Southern University, Statesboro, Georgia BA in Finance
2004 - 2008 Logistics Modernization Program (LMP) Training
Unit Level Logistics System-Ground (ULLS-G) (Certificate) 40
hrs
Automated Logistical Specialist Course (92A)
PROFESSIONAL EXPERIENCE
Small Business Owner Area IV LLC
August 2008 - June 2013 Augusta, Georgia
1. Recruitment & Hiring of Drivers for OTR and Local Dispatch for
companies such as MS Carriers/Swift Transportation and Gainey
Transportation for the delivery of freight/cargo to various cities in
the state under DOT guidelines for safe operation of a vehicle with
gross weight of 80,000 lbs.
2. Brokered freight with corporations for increased productivity and
business efficiency.
3. Managed OTR drivers to safely deliver products to customers.
Regional Claims Rep Mgr Canada Life Assurance Company
March 1998 - July 2008 Atlanta, Georgia
1. Strong background in all aspects of insurance claims and disability
operations of HR for southeast territory.
2. Handled customer relations including short/long term insurance filings
and workmen compensation cases.
3. Operated a multi-line switchboard while supervising 25 office
employees.
4. Increased company profitability by meeting quarterly quota's for
reduced turnover and lowering company's cost for payouts.
5. On-Site Management and Recruitment of Company workers to
accommodate the office mandate of work too be completed
Equipment Specialist/Logistics Analyst USMC (MOS-2111)
August 1985 - August 2004 Jacksonville, NC
1. Provide customer service and troop support for officers and
enlisted personnel through affiliation
of all military branches to include Army, Navy, Air Force and
Marine Corp as well as the daily HR Recruitment and Placement of
new military personnel throughout the various MOS Placement
fields.
2. Provided ground and aerial supervision and maintenance of artillery
and weaponry used in wartime/peacetime as required by the Geneva Code
on an Active/Reserve Duty Status.
3. Monitored and trained on the revisions, deletions and changes to the
Provisioning Master Record (PMR) to ensure the correct information is
reflected in the PMR data base.
4. Identified and classified repair parts by applying SMR codes, failure
factors and overall quantity factors.
5. Coordinated with Government Employees and Contractors and reported
development of information to various level Government Program
Managers on specific developmental projects.
REFERENCES AVAILABLE UPON REQUEST:
Contact this candidate