Customer Service Human Resources

Ashley N. Gooden

*** ******** ****** ( DAVENPORT, FL 33837

407-***-**** ( ******.********@*****.***

Profile

A reliable associate with recent education in Human Resources, offering

seven years of experience in hiring, employee training, orientation, and

confidential record keeping. Outstanding organizational and leadership

abilities applied in diverse business environments. Able to maintain

positive relationships with associates at all levels with outstanding

presentation skills. Member, Society for Human Resources Management (SHRM).

Education

University of Central Florida - Orlando

B.S., Management - Human Resources Track, December 2014

President's List (All Semesters) - GPA 3.86

Coursework Included: Management of Human Resources - Recruitment and

Selection - Compensation

Training and Development - Supply Chain Management - Business Law - Human

Relations in Management

Conflict Resolution and Negotiation

Valencia Community College - Orlando, FL

A.A., General Academics, December 2012

Dean's List - GPA 3.94 - Graduated with Honors

Professional Development

Society for Human Resources Management: Employee Retirement Planning -

Conflict Management

Qualification Administration - Employee Orientation - Employee

Confidentiality and Data Security

Employment

Uno's Chicago Grill, Orlando, FL

Certified Trainer, August 2013 - Present

. Provide orientation for new hires, training associates in procedure

and company policy

. Administer written and oral tests in customer service, food product

knowledge, and problem solving

Marketing Committee Coordinator, August 2014 - Present

. Participate in a pilot program, networking with local businesses on co-

marketing initiatives

. Visit area schools to develop partnerships for fundraising

. Assemble, print, and disseminate marketing materials for student

distribution

Server / Server Lead, May 2013 - Present

. Develop employee certification programs and facilitate training

meetings

. Write job descriptions and weekly goals, including key points for the

server team

. Perform weekly performance reports and facilitate issue resolution

meetings with servers and managers

. Manage all payables for the restaurant

. Analyze and rapidly resolve all customer issues and concerns to ensure

a positive guest experience

Walt Disney World, Orlando, FL

Hostess/Cashier, April 2012 - August 2014

. Supported high levels of customer service in accordance with Disney

standards

. Served as liaison to visitors with diverse languages

Planet Smoothie, Orlando, FL

Shift Leader, March 2008 - April 2012

. Supervised teams of up to seven store associates; created weekly

employee schedules

. Assigned duties and monitored performance to ensure adherence to

productivity metrics

. Reviewed and filed new employment applications; conducted employment

interviews with job candidates

References Available Upon Request

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