Technical Support Engineer

Vimal Arokia Raj. A

No:**, Annai Vellankani Nagar,

Sowripalayam,

Coimbatore - 641028.

Tamil Nadu, IND.

Email: *********@*****.***

Mobile: +91-904*******

Objective:

To pursue a challenging career in a creative environment, where I can

contribute the best of my ability and apply my skills for the benefit of

the concern and self.

Academic Details:

Master of Computer Applications (2009 - 2012)

Percentage of Marks : 73 %

College : PSG College of Arts & Science (Affiliated to Bharthiar

University), Coimbatore.

B.Sc. Statistics (2006 - 2009)

Percentage of Marks : 68 %

College : PSG College of Arts & Science (Affiliated to Bharthiar

University), Coimbatore.

XII STD (2005 - 2006)

Percentage of Marks : 61 %

Institution : Carmel Garden Mat Hr Sec School, Coimbatore.

X STD (2003 - 2004)

Percentage of Marks : 69 %

Institution : Carmel Garden Mat Hr Sec School, Coimbatore.

Experience:

I am working as Technician Support Engineer in L4 Support Service

Pvt Ltd, for the past 22 months in Madurai from 11 February, 2013 onwards (

Providing Server level support and Hosting support to Net Logistics Pty

Ltd, Australia.)

. Providing Level 1 and Level 2 support to Net Logistics Pty Ltd,

Australia (www.netlogistics.com.au) clients.

. Provided Support via e-mail (Ticket System) and voice .

. Creating, maintaining, migrating and troubleshooting Linux/Windows

Virtual Private Server (VPS)/ dedicated servers.

. Proactively monitored and administered production and development

servers remotely and at the data center.

. Designed and implemented backup procedures.

. Actively participated in disaster planning.

. Acted as the point of technical contact for the developers.

. Ensure to meet the client target - SLA, RR & AHT.

Operating System:

Linux : RedHat, CentOS.

Windows: Windows (2003, 2008, 2012).

Technical specification:

Typewriting : Distinction in English lower (Anna University)

Applications & services:

Web servers: Apache, IIS.

Virtualization: Virtuozzo, OpenVZ and Hyper-V

Firewall configuration: APF, CSF, NAT.

FTP servers: Proftpd, pure-ftpd, Sftpd, VSftpd.

DNS: bind or named.

Mail Transfer agent (MTA): Exim, Postfix, Smarter mail and Mail enable.

Database Servers: MySQL and MSSQL server.

Migration : In Linux VPS servers, Shared servers and Dedicated servers all

types of migration done related to domains.

Control Panels: cPanel, Parallels Plesk and Virtuozzo power panel.

Monitoring and alerting: Nagios, ntop, Mytop.

SSL certificate: Installing different types of SSL certificate for the

websites.

cPanel & Plesk Parallel : Allocation of space done in cPanel & Plesk shared

control panel.

Security: Antivirus software for mail servers, SPAM filtering by means of

DNS blacklists, custom rules, SPF, Spamassassin, domain keys.

Personal Details:

Date of Birth: 5-9-1988

Gender : Male

Marital status: Single

Languages Known: English, Tamil, Hindi

Declaration:

I honestly declare that above mentioned details are true to the best

of my knowledge.

(A.Vimal Arokia Raj)

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