Customer Service Security Guard
Resume:
JAMES H. SINGLETERRY
York, Pennsylvania 17402
***************@*******.***
Over 10 years of experience in Customer Service and Computer Information
Systems. Posses excellent Communication skills, Technical skills, Helping
skills and Clerical skills. A highly motivated, loyal, honest, and
dependable employee looking to contribute to the success of a company if
given the opportunity.
CAREER ACCOMPLISHMENTS
Customer Service Skills
. Participated in a 6 month project for Target resolving customers
inquiries and complaints in a timely and efficient manner.
. Worked in Retail providing customers with support and
attentiveness.
. Answered phones and assisted customers with questions pertaining
to their long
distance phone bill and ensured appropriate changes were made to
resolve customers problems.
. Assisted merchants with high risk transactions via telephone.
. Knowledgeable in principles and processes of employment
establishments in order to provide correct information to the
customer.
Computer Skills
. Developed a database program using Microsoft Works 8.0 by
inputting and arranging musical arrangements for easy access.
. Updated check writer information in computer Data Entry (Alpha &
Numeric) using IBM and AS400.
. Conducted an analytical study of the manual system and
implemented a computerized system using Access 2.0 and
QuickBooks 4.0.
. Ability to work with several operating systems - such as
Windows, Macintosh, Apple IIe.
. Monitored computer screen and processed correct alarms.
. Worked at distribution center monitoring and inputting truck
information into a computerized system that tracked oncoming and
outgoing inventory.
. Knowledgeable in Software/Applications and Operating Systems
such as:
o Microsoft Office (Access, Excel, Word, PowerPoint)
o QuickBooks 4.0
o C/Unix
o C++
o Windows XP
EDUCATION
Bachelor of Science in Computer Information Systems
DeVry Institute of Technology, Southern California
Associate of Arts in Physical Education in Secondary Level
Mount San Antonio College, Southern California
EMPLOYMENT HISTORY
Customer Service Representative
April 2009 - Present
Wal-Mart
Security Guard
August 1998 - January 2014
Guardsmark
Customer Services Representative
June 1998 - December 1998
National Marketing Center, Inc.
Security Guard
March 1996 - May 1998
A and S Security
Facility Assistant
July 1996 - October 1996
DeVry Institute of Technology
Senior Project
October 1995 - June 1996
DeVry Institute of Technology
Control Clerk/Customer Services Representative
October 1994 - January 1996
Equifax Check Services
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