Customer Service Manager

Joseph Mahfouz

**** *. ********* *********

Los Angeles, CA 90016

Phone: 310-***-****

E-Mail: **********@*****.***

Profile

• Functional knowledge of installing, repairing and maintaining heating, cooling

and refrigeration equipment.

• Hands on experience in diagnosing system problems and identifying equipment

and solutions needed to rectify the problems.

• In depth knowledge of fabricating equipment parts in order to meet special needs.

• Highly skilled in performing both routine and preventive maintenance activities.

• EPA 608 universal certification

Education

2014 Los Angeles Trade Tech College Los Angeles, CA

Diploma Air Conditioning and Refrigeration Mechanics GPA: Dean's List GPA: 4.0

Dean's List GPA: 4.0

Coursework in residential and commercial application of air conditioning systems, direct

digital controls, heat pumps, gas and electric furnaces, electrical wiring and solar thermal

systems.

Highlights

•

• •

Strategic prioritization Knowledge of basic

• engineering principles

Time management skills

•

• Responsible, efficient, and

Quick learner

flexible

• Detail oriented

• Exceptional physical

• Punctual

dexterity

Accomplishments

• Received numerous medals while serving in the United States ARMY.

• Led and supervised 10+ team members to meet sales and service goals

• Created a safety task force, under my command their was no health or safety

issues for over a year

• Maintained a 4.0 GPA in the Air Condition and Refrigeration program at Los

Angeles Trade Tech College

Experience

June 2014 to Current

Aire Care HVAC/R Services Montebello, CA

Technician

• Maintain environmental conditions by installing and maintaining both heating and

cooling systems

• Test, diagnose and repair problems in the system and propose relevant solutions

• Ensure proper running order of all systems

• Replace and rebuild faulty components

May 2013 to June 2014

Marina Carbonics Marina del rey, CA

Technician

• Install and troubleshoot ice machines, refrigerators, freezers, and soda machines.

• Conducted preventative maintenance (coil cleaning, clean and sanitize water

systems, change air filters).

• Created invoices and gained new customers

March 2009 to January 2013

Jofish Aquarium Specialists Los Angeles, CA

Business Manager

• Launched business to provide premium aquarium installation and maintenance

services throughout the greater Los Angeles area.

• Developed and implemented business and marketing plans and managed service

delivery and business operations.

• Established and maintained client base through outstanding customer service.

January 2009 to February 2010

Petco Redondo Beach, CA

Department Manager

• Managed daily operations, staffing allocation plans and product inventory for

seven retail departments.

• Trained and led a team of 20 associates in customer service best practices, store

maintenance and fulfillment of sales objectives.

• Created purchase orders to ensure fulfillment of inventory.

October 2002 to January 2005

United States Army Schweinfurt, Germany

Specialist

• Serviced combustion engine ignition, fuel, cooling and electrical systems for

heavy machinery.

• Maintained and repaired electric/fuel heating systems, decontamination/filter

systems, and special purpose equipment.

• Performed real-time battlefield damage assessment, troubleshooting and on-site

repairs.

• Formal training in MOS 63B Light and Heavy wheel mechanic

• repaired humvees, 5 ton, and 10 ton trucks

Skills

business operations, client, customer service, delivery, electrical wiring, inventory,

machinery, welding, operating a forklift, marketing plans, real-time repairs, retail, sales,

staffing, and troubleshooting. Languages: Spanish and Arabic.

Contact this candidate