Operations,Logistics,Implementation,Customer Service,Quality Control

Eddie Moreland Jr.

**** *********** **. *****, ** 75075

*************@*****.***

Cell 214-***-****

PROFESSIONAL PROFILE

Motivated, multitasked-oriented, ‘LEAN’ professional with over 25 years of experience in customer service, logistics,

operations management, distribution & warehousing seeks a rewarding role within your multi-faceted company where

my experience and acquired techniques can combine to provide further professional advancement and continued

operational growth.

EDUCATION

May 1993 University of Texas at Arlington Bachelor of Arts in Sociology

Majors: Research, Human Relations, Business & Social Controls GPA 3.0

PROFESSIONAL EXPERIENCE

April 2014 – January 2015 Con-way Freight

Garland, Texas

Lead Dock Worker

* Responsible for the loading, unloading, and closing of 25 doors

* Responsible for the multiple high dollar accounts on my shift

* Assisted dock operations delegating work assignments to afternoon and

evening shifts

* Trained new hires on forklift operations, safety, & company regulations

* Customer Service

* Current on OSHA, D.O.T., and Hazardous Materials Regulations

* Implemented LEAN procedures

March 2006- March 2014 SAIA Motor Freight

Grand Prairie, Texas

Dock Stand Operations

• Responsible for the work delegation of 70 employees at a 175 door facility

• Trained new hires on forklift operations, safety, & company regulations

• Loaded, unloaded, and closed doors throughout the entire facility

• Customer Service

• Current on OSHA, D.O.T., and Hazardous Materials Regulations

• Road Dispatch

• Loss Prevention and Quality Control

• Implemented Lean Procedures

• Received several iSAIA Customer Recognition Awards

October 2008-March 2011 Dugan Truck Line

Dallas, Texas

Outbound Operations Manager

• Responsible for the work delegation of 18 employees at a 50 door facility

• Road and City Dispatch

• Involved in the hiring & training of new dock employees

• Customer Service

• Loaded, unloaded, and closed doors

• Current on OSHA, D.O.T., and Hazardous Materials Regulations

• Implemented LEAN Procedures

March 2004-July 2005 USF Dugan

Dallas, Texas

Dock Worker

• Responsible for the loading & unloading of 35 doors

• Worked Over, Short, & Damaged (OS&D)

• Customer Service

• Trained new hires

• Current on OSHA, D.O.T., and Hazardous Materials Regulations

June 1990-March 2003 Fed-Ex Freight

Irving, Texas

Dock Lead

• Responsible for the work delegation of 90 employees at a 310 door facility

• Road Dispatch

• Conducted the Training courses for all new dock hires

• Facility Tours

• Loaded, unloaded, and closed doors

• Customer Service

• Worked Over, Short, & Damaged (OS&D)

• Current on OSHA, D.O.T. and Hazardous Materials Regulations

• Leader of Quality Control

• Implemented LEAN Procedures

• Received several Customer Recognition Awards

Received safety commendations for forklift experience & safety for the last 24 years.

Honored as a member of the #1 morning-based corporate wide crew for six consecutive years

Received Leadership Effectiveness Training (L.E.T.)

Participated in Supervisor Educational Classes (S.E.C.)

Leader of the American Freightways Safety and Quality Control Teams

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