Customer Service Manager

Wendel B. Malinao

*** ********** **. ******* ***** Quezon City

Mobile #. 093********

Email add: ********@*****.***

Career Objectives

To work hard with full dedication for the achievement of organization objective under satisfying job contact, hence

enhancing my skill and knowledge and ready to learn new things.

Key Qualification

For having completed the competency requirements under the Philippines TVET Qualification and Certification System

in the following units of competency:

*

* Participate in work place

* Work in a team environment

* Practice career professionalism

* Practice occupation health and safety procedures

* Develop & update industry knowledge

* Observe workplace hygiene procedures

* Perform computer operations

* Perform effective customer service

* Prepare & portion controlled meat cuts

* Prepare hot & cold desserts

* Present food

* Clean & maintain kitchen premises

* Organize & prepare food

* Select, prepare & cook meat

* Prepare sandwiches

* Receive & store kitchen supplies

* Prepare stocks, sauces & soups

* Prepare cook & serve food for menus

* Prepare vegetables, fruits, eggs & starch products

* Prepare & cook poultry & game

* Prepare & cook seafood

* Prepare pastry, cakes & yeast - based products

* package

A competent in field of work with extensive experience . Positive and self - motivated seeks challenging fast paced with

an emphasis on quality.

Employment History

September 2013 - April 2014: Kitchen Staff KENNY ROGERS ROASTER Rosario Arcade Limketkai Cagayan de Oro

City

Responsibilities:

* Prepare, cook and present food quickly and efficiently, meeting our standards

* Assist in keeping the kitchen clean, hygienic and tidy, at all times

* Keep up to date with current promotions, club nights and new products

* Work safely around kitchen equipment and report any maintenance issues to the manager

* Complete all appropriate company documentation and key tasks, on every shift

* Maintain personal knowledge by completing in-house training and workbooks

* Always adhere to all company policies and procedures

* Be involved and contribute at team meetings

* Carry out instructions given by the management team and head office

September 2012 - May 2013: Barista Urban Brew Tea Campus Corrales Hayes Ave. Cagayan de Oro City

Responsibilities:

* Deliver excellent customer service, at all times

* Serve and present hot non-alcoholic beverages quickly and efficiently, meeting our standards

* Assist in keeping front-of-house and toilets clean and tidy, at all times

* Keep up to date with current promotions and new products

* Make customers aware of offers on our great food and drink range

* Speak to customers to ensure that they are satisfied with their meals

* Maintain personal knowledge by completing in-house training and workbooks

* Always adhere to all company policies and procedures and licensing laws

* Be involved and contribute at team meetings

* Carry out instructions given by the management team and head office

August 2011 - April 2012: Educational Consultant Grolier Scholastic International Books Caldezma Bldg. Kauswagan

Cagayan de Oro City

Responsibilities: Develop positive learning environments for students. Demonstrate educational programs, plans and

products at schools. Ensure positive outcomes for all students. Assist and support various education teams in providing

excellent learning environment. Assess and evaluate emotional, behavioral and learning aspects of students to design

educational programs.

Educational Background

2009 - 2011: Collegio de Lasalles de Tacloban BSHRM / NC II Commercial Cooking

2008 - 2009: JE, Mondejar Foundation de Tacloban Food & Beverages Services

2006: TESDA Manpower Service Capitol Road Surigao City HVAC / Refrigeration Services

2001 - 2005: Taloban National Agricultural School

1996 - 2001: Basper Community School

Personal Information:

Gender : Male Civil : Single Nationality :

Filipino Religion : Christian Height : 5'8''

Weight : 120 lbs

Fathers Name : Nicolas A. Malinao

Mother Name : Annabelle B. Malinao

Special Skill:

Cooking and preparing variety of cuisine,.. and mixing cocktails, tea and coffee

Character References:

Elle Bogabill Store Manager

Felicito B. Del Rosario Proprietor

Gerly Serano Sales Manager

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