Customer Service Sales Representative

Zinash Craig

******.*****@*****.***

347-***-****

Home Address

*** ********* ***

Brooklyn, New York 11221

EXPERIENCE

Bank of America; New York, NY

**/**** -

Present

Personal Banker

. Works with customers and small business clients, to build and deepen

relationships by uncovering financial needs, and recommending the best

products, services and solutions to meet those needs.

. Ensures the customer's needs are met by partnering with the

appropriate specialist and/or teammate to serve the customer's

banking, small business, mortgage and investment needs.

. Creates an excellent customer experience.

. Proactively manages risk in every business, product, and service

transaction leveraging the Risk Framework.

CornerStone Daycare Center; Brooklyn, NY 11/2014-

Present

Treasurer

. Prepares and maintains detailed financial reports on a quarterly

basis.

. Safe keeps all financial records, reports and documents such as

receipts and bank statements.

. Supervises record keeping, disbursements, expenditures, and

documentation for fundraising.

Verizon Wireless; New York,

NY 08/2009 -

02/2014

Customer Care / Sales Representative

. Perform rate package evaluations and propose solutions that best

benefit the company and customer.

. Perform presentations/proposals for possible business clients to the

company.

. Actively engage customers, demonstrate products, and effectively

execute the sales function.

. Remain current on all wireless products, services, industry and

competitive trends.

. Promoted to sales within first year of customer service position.

. Awarded with Verizon Wireless 100 % customer satisfaction survey.

EDUCATION

Georgia State University, Robinson College of Business, Atlanta, GA

B.S. Finance

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