Software Support

C H R IS WA MB U RA * ** Madison Ave #**** ● New York, NY 10016 ●

917-***-**** ● **********@*****.***

Objectives

My objective is to work in a position that utilizes my proven experience and skills in network and systems

support. Goal-oriented problem solver equally effective functioning independently or as part of a team.

E ffective communicator who works well with team members at all levels and from diverse professional

d isciplines, who thrives in fast-paced, highly dynamic environments.

Technical P roficiencies

• Certifications: CompTia A+, Microsoft Certified Professional (MCP)

• OS/Platforms: MS Windows NT/2000/2003 Server & Workstation/XP/7, Mac OSX, Novell, Linux

• Applications/Tools: Active Directory, DNS, VPN, Remote Desktop, MS Office Suite, Visio, Visual

Basic, dBase, OpenOffice, iWork, Virtual Box, VMware, Linux, Mac OS X Mountain Lion, Adobe

Page-Maker, Adobe Photoshop, Adobe Acrobat Pro, PeopleSoft, JIRA, Mozilla Thunderbird, AVG

I nternet Security, Word Press, Sales force, Norton Ghost, MS SQL Database

• Languages: JavaScript, C/C++, HTML, BASIC

P rofessional Work H istory

JLynnP ress, New York, NY 7/06 –

P resent

I T Support Special ist

• Oversee the daily performance of computer systems.

• Evaluated and tested new technologies, recommending upgrades to tools and software

• Answered user inquiries regarding computer software and hardware operations

• Trained users and junior staff members in basic troubleshooting according to their skill levels

• Entered commands and observe system functioning to verify correct operations and detect errors.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or

appropriate software.

• Installed and performed minor repairs to hardware, software, and peripheral equipment, following installation

specifications.

• Maintained records of daily data communication, problems and remedial actions taken

• Conferred with users and conducted computer diagnostics to provide technical assistance and support.

• Monitored supply inventory, stock, and maintained professional environment

• Coordinated with suppliers, vendors, and recruiters

Alorica, I nc., Tulsa, OK 4/04 – 6/06

User Support Special ist

• Installed, upgraded, and configured business critical network software including email and remote

access on phones and PCs

• Fixed phones and data cards for laptops

• Configured Bluetooth devices

C H R IS WA MB U RA 2 44 Madison Ave #1840 ● New York, NY 10016 ●

917-***-**** ● **********@*****.***

• Ensured Blackberry and Treo phones synchronized with computer

• Responsible for mobile connectivity and personal device integration

• Resolved customers’ service or billing complaints by exchanging merchandise or refunding bills

• Contacted customers to respond to inquiries or any planned adjustments

Oral Roberts University, T ulsa, OK 7/02

– 3/04

User Support Special ist

• Resolved technical problems involving different office devices

• Managed and t roubleshot basic audio and video equipment in the department

• Mentored others in troubleshooting printer problems and using computer applications

• Repaired printers, installed software in computers, and tested electronics units to evaluate

performance

Education

Oral Roberts University, T ulsa, OK 7/02 – 3/06

• Bachelor of Science, Computer Science

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