Customer Service Sales
Resume:
Belinda Johnson
**********@*****.***
Goal oriented individual seeking a position with a growing company that will allow me to apply my training skills
and provide a growth path to enhance my value as an asset to the company as a productive and successful
employee.
Skills Summary:
• Proficient in verbal and written communication skills including excellent listening skills.
• Great PC skills with ability to type 30 words per minute and talk simultaneously.
• Excellent problem solving skills and ability to use good judgment to make decisions.
• Math skills and analytical ability necessary to respond to billing inquiries.
• Dependable and punctual
Work Experience
Customer Service Representative
Reliant Energy - Houston, TX
May 2013 to Present
Inbound call center (service and sales)
*Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment
options/deposits and provide customers with assistance in obtaining various company products and services.
*Effectively utilize resources, computer systems, software programs and phone equipment.
*Diffuse customer escalations
Merchandise Supervisor
Wal-Mart - Houston, TX
June 2011 to December 2012
Retail merchandising on the sales floor.
*Perform the task of completing daily supervisory routines such as price changes and sales floor counts.
*In charge of department inventory and insuring correct sales floor and back room count of merchandise.
*Ordering
*Delegating various tasks to department associates.
*Customer service
Merchandise Supervisor
Masquerade - Houston, TX
March 2010 to May 2011
Retail merchandising on the sales floor.
*Inventory control.
*Stocking and restocking.
*Customer service and customer concerns.
*Delegating tasks to other associates.
Education
San Jacinto College January 2013 to February 2013
John H. Reagan High School 1997
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