Customer Service Representative

Anthony Roy Morrison Jr.

** ******** ***** ****: 713-***-****

Fairview Heights, Illinois, 62208 *******************@*****.***

Objective

Dedicated Customer Service Representative who provides exceptional

customer service through active listening and problem solving.

Skills

Skilled in call center operations

Multi-line phone operation proficiency

Strong problem solving aptitude

Fast learner

Highly dependable

Excellent attention to detail

Experience

Arise Virtual Solutions, March 2012 - July 2012

Customer Support Agent

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service

issues.

Effectively managed a high-volume of inbound and outbound customer

calls.

Liveops, March 2011 - March 2012

Independent Agent

Received inbound calls / orders for infomercials, catalogs, appointments,

and received payment via credit card, money order, and checks.

Answered questions using a frequently asked questions database and

scripts approved by the client.

Spoke with supervisors in an online chat room to answer any unknown or

specific questions.

Department of Human October 2010 - January

Services, 2011

Caregiver

Ensured HIPAA compliance.

Assisted patient with daily functions.

Assisted in nutrition and personal care.

Education

Southwestern Illinois March 2007

College,

GED

Southwestern Illinois December 2015

College,

IT / Tech support - in progress

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