Receptionist, customer service, cashier

MICHELLE MATKOVICH

*** ******* ***** ****. ****, Illinois, 60073

********.*****@*****.*** • 224-***-****

CLIENT RELATIONSHIP STRATEGIST

Customer Service Excellence • Relationship Management

Successful and devoted professional with extensive experience in managing client relationships to deliver an outstanding customer experience; specialized experience within the banking, physician and retail sectors. Strong skills in assessing customer needs and executing effective sales solutions. Commitment to creating enduring, beneficial partnerships with clients. Expert communicator and businessperson able to build solid relationships with strategic partners and vendors. Outstanding leadership, organization, and problem-solving skills.

CORE COMPETENCIES

• B2C Sales

• Business Development

• Exceptional Customer Service • Consultative / Solution Sales

• Operations Leadership•

PROFESSIONAL EXPERIENCE

DR. THOMAS COLLINS – LINDENHURST, IL

TEMPORARY RECEPTIONIST, OFFICE ASSISTANT

SETTING PATIENT APPOINTMENTS, INSURANCE BILLING, SECURING CONFIDENTIAL PATIENT INFORMATION

KPM PLATINUM REALTY, INC. Lindenhurst, IL

Office Manager, 4/2006 to 6/2012

Processing client files, updating listing and sales information. Communicating with brokers and agents to set appointments for property showings. Built excellent client relationships to generate repeat and referral business.

Hartz, Construction – Palos Hills, IL.

Sales Associate, 5/1998 to 8/2000

New home construction: Presenting various models, floor plans, and explaining all features and benefits of single family homes and townhomes with potential buyers.

Mulberry Neckwear – OakBrook, Orland Park, IL.

Retail Vendor Laison, 11/1996 to 4/2002

Managed in store inventory, created attractive product displays and assisted buyers with choosing appropriate clothing accessories.

Talman Home Bank – Oak Lawn, IL.

Bank Teller, 5/1987 to 11/1990

Assisted customers with all aspects of banking transactions, identify, pursue, and assess customer needs to provide the best solution for their individual needs.

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Additional entrepreneurial experience as President / Owner of Pampered Chef, and Snack Time Vending.

EDUCATION AND CREDENTIALS

General Studies Coursework

Harold L. Richards H.S. Oak Lawn, IL.

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