Management Support

Greg Wallen

Hyattsville, MD *****

267-***-****

********@*****.***

Technical Skills

Hardware: HP, Compaq, Dell, Cisco, IBM, Widmer, Sun, Juniper, Nortel

Etrali CYBEX Veiwsonic, Sony Belk in, Xerox, Reuters, Nortel, BT, Konica.

McAfee ePolicy Orchestrator, BT, Windows Server,

Software: Ms Office, Visio, Ms Project, Outlook, Lotus Notes, Window xp,

NT, Vista, MS Server 2003 Unix. Reuters 3000, Traders Toolkit Market Data

Support, Factset, Intext, RSA Server, Bes Server, VPN, Secure ID, Tullet,

People Soft, Citrix, Meta Frame, Bes Sever, Cisco Works, Reuters, Moody's,

S&P, Thompson, Trade watch, DACS, Reuters, Bloomberg, NASDAQ, Summit, MS

Exchange, Novell, Java, Moody's, Thomson Financial, Fitch, Baseline Raptor,

Fidessa, Market Data Application user, supported; Bloomberg, Reuters, Trade

blade Broker Tec, Espeed, and Factset, Barclays, Market Access, Tullett,

Summit, Moody's, Spectrum, S&P, ISE, Thompson, FIX,Filesite

Professional Experience

Natixis Capital Markets: New York, NY November 2008 to Present

Desktop Support

. Telecom Vendor management.

. Provide trader workstation building, troubleshooting and security

patching.

. Turret configuration, deployment and vendor management.

. Desktop Support/Help Desk Support

. Wireless Support Blackberry, Iphone, Ipad

. Network support configuration

. Moves add and changes

. Manage Ticking System

. Printer Installation, Active Directory

. Account Administration

. MS Office 2010 Deployment, testing, troubleshooting, and configuration

. Market Data Administration, DACS

. Market Data Asset Management MDSL

. Support Front Office, back office, compliance and legal team

. Windows 7 Deployment, testing, troubleshooting, and configuration

. Cisco IP Phone Installation, configuration and deployment.

. Support Front Office, Middle Office, Legal and Compliance teams

. Video Conference Support

. Provide technical support for the CEO and CIO office

. Patch Management and hardware security hardening.

. Provide technical support to Network Security, Wintel and Developer.

. Remote User support, VPN, Citrix and Remote Desktop.

. Email Support Outlook and Lotus Notes.

. Disaster Recovery and UAT testing.

. McAfee Ant Virus Orchestrator Administration

Wachovia: Charlotte, NC December 2007 to November 2008

Market Data Administrator

. Investigated documents and vendor accounts in order to resolve billing

discrepancies.

. Analyzed and executed payments of market data invoice

. Performed monthly DACS and Bloomberg interfaces.

. MDSL asset management tool

. Project Management

. Allocated invoices and prepared automatic uploads to the general

ledger.

. Created monthly financial reports for various lines of business.

. Highlighted duplication of services to assist business with cost

reduction.

. Monitored and maintained all market data service inventory for end

users.

. Processed market data entitlements.

Morgan Stanley: New York, NY August 2006 to December 2007

Desktop Support

. Supported the Global Trader Community with all technology issues.

. Configured Market Data Applications including: Bloomberg, Reuters,

ILX, TT Toolkit, and Fidessa.

. Bes Server Management and asset deployment.

. MS outlook configuration and account management.

. Trouble ticket Management and escalation using Remedy.

. Citrix Configuration and trouble shooting.

. Market Data deployment, configuration and installation.

. Assisted developers with testing and deployment of custom application.

Provided Remote Computing support with Secure ID and RSA management.

. Provided AS400 support and configuration. Turret Deployment and

configuration using IPC.

. Avaya IP TTI support.

. Implemented Microsoft ISA server for access to Exchange OWA.

. Worked with team in planning for Windows XP Secure build within the

global Infrastructure.

West LB Investment Bank: New York, NY February 2006 to August 2006

Desktop Support

. Provided Global Trade Floor Support for 400 plus users.

. Market Data Support, Account Management, deployment and configuration.

. Bloomberg, Reuters 3000, Fieddsa, Summit, ILX, Liquid Net, Traders

Toolkit Market Data Support, Fact set.

. Provided technical support, fault isolation and resolution for the

Trade Floor user community.

. Coordinated ticket routing and oversaw management of SLA requirements.

. Supported the Global Trader Community including; UK, Asia and Latin

America.

. VPN configuration Trouble Shooting.

. MacAfee EPO Server Management and Indecent Response.

. Lotus Notes R6 Email support, database Support and deployment.

. Citrix configuration, installation troubleshooting and account

management.

. Support multiple in-house trading systems.

. Laptop/ desktop deployment and support.

. RAS server management, Secure ID, VPN configuration, deployment and

troubleshooting.

Robeco Investment Management: New York, NY August 2004 to February 2006

Desktop Support

. Provided extensive technical support for the Global Trading Floor.

. Supported the entire company with desktop and network equipment set up

and troubleshooting.

. Windows XP with Novell client.

. Market Data PC building and deployment with dual and quad card

configurations.

. PeopleSoft and Citrix Support.

. Market data deployment configuration and installation.

. AS400 trouble shooting.

. Installed MacAfee Epo Server, Norton AntiVirus, and Spam indecent

response.

. Microsoft Office XP Support and configuration.

. Active Directory account creation and maintenance.

. Reuters, Bridge, Instant Liquid Net, Bloomberg configuration and

installation.

. Troubleshooting of market data feeds.

. Novell account Creation and Management.

. Lotus notes account creation and management.

Education and Certifications

North Carolina Central University

Computer Science

Contact this candidate