Customer Service Medical Billing

Katrina Sanders

*** ******* ****** - ******, ** *0157

*****************@*****.*** - 423-***-****

I’m writing in response to your advertisement for an office manager. I have over six years’ experience as

a senior executive assistant, and although I do not have the associate degree you’re looking for, I have

strong technical skills and proficiency in word processing, databases, and spreadsheets. In addition, I have

successfully provided support services to a twelve-member sales team, as well as managing all office

purchasing for my current employer.

I’d like the opportunity to tell you more about my work experience and how my skill set could contribute to the

successful day-to-day running of your company. I’d be happy to supply strong references at your request.

I look forward to discussing the position with you.

WORK EXPERIENCE

Billing Specialist

K&G Medical Services - Hixson, TN - July 2011 to December 2013

Responsibilities

Office Management,Teambuilding & Supervision,Staff Development & Training,

Medical Coding -CPC, Healthcare Recruiter, HCC and Risk Adjustment Coding

Medical Billing-CPB, Medicare-HCPC, Accounts Payable/Receivable, Bookkeeping & Payroll, Records

Management, Meeting & Event Planning, Inventory Management

Expense Reduction, Report & Document Preparation, Spreadsheet & Database Creation

Recuriter

Healthcare Dimensions, LLC - Atlanta, GA - October 2012 to March 2013

Responsibilities

* Deliver high quality recruiting and employment services to clients, candidates and associates

* Develop and retain business by providing outstanding customer service

* Perform a variety of administrative tasks that support the overall mission of quality performance and

exceptional service

* Be part of a team that will be a partner in your career

* The ability to, once trained, step confidently into an advisor role with clients and candidates from all fields

and at all levels

* Strong affinity for business development, including service calls and marketing calls

* A desire to increase business opportunities in your market by being actively involved in the community

* Coaching skills to provide feedback and counsel to candidates and associates to ensure quality performance

and job satisfaction

* Troubleshooting abilities to resolve problems or complaints of clients and candidates

* A cooperative, team oriented demeanor, yet also able to work independently

* The ability to shift back and forth between multiple tasks with ease

Office Assistant/Billing Specialist

Northgate Neurology, PLLC - Hixson, TN - December 2007 to October 2011

Responsibilities

Coding perform detailed ICD-9 and CPT coding for multiple specialties, including procedures and surgeries.

Repeated ly promoted during 6 year tenure, culminating in current responsibility for coordinating all office

functions and supervising a team of four administrative professionals.

Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate

increasing responsibilities necessitated by staff reductions.

Decreased office expenditures by 20% By Implementing needed controls on stock/supplies and standardizing

ordering procedures.

Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing

formerly outsourced mass-mailing function in-house.

EDUCATION

Medical Billing and Coding with Adminstraction in Medical Billing and Coding with

Adminstraction

Chattanooga State - Chattanooga, TN

2010 to 2011

Devry University in Accounting and Business Management

Devry University - Tinley Park, IL

2002 to 2004

SKILLS

Very diverse in all areas of business

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