Engineer Technical Support

Bien Chu

*** ****** ****

Collegeville, PA *****

Home: 610-***-****

Email: *******@*****.***

SUMMARY

Technical IT Analyst was responsible for providing end-user desk side

(PC/Laptop) hardware/software supportincluding Installation, inspection,

testing, troubleshooting, repaired computer, printer

and Peripheral hardware. Installation and configures software as necessary

as part of new equipment.

EDUCATION

Drexel University; Philadelphia, PA

Bachelor of Science in Electrical Engineering and Computer Science

Montgomery County Community College, Blue Bell, PA

Continuing Education Program:

Windows Server 2012 Administration and Support

Learn how to implement system security, create users, establish network

printing, backup system data and manage system resources

including installation, configuration and troubleshooting in a Microsoft

Windows environment using the most current version of the Server and Client

operating systems.

SKILLS

Software: Microsoft Office 2007, 2010 Suite (Access, Excel, Outlook,

PowerPoint, Word), Adobe Acrobat, Symantec anti-virus and anti-spyware

Database: Oracle, Agile, SQL

Windows Server Systems 2003/2008 R2 /2012 R2, GUI, Server

Core installation, configuration and upgrades

Operating System: Windows 2000/XP/ Vista, 7, 8, Cloud OS, Virtual Machine

Microsoft server networking: Internet, Ethernet, DNS, DHCP, Power Shell,

Virtual Server set-up of LAN systems configuration settings.

Strong interpersonal skills with ability to work both independently and in

team environment

U.S. Citizen, Speak English, Chinese and Vietnamese

WORK EXPERIENCE

Pergamon Corporation King of Prussia, PA 2014 to

2015

Engineering Technician

Test, debug, and repair electronic assemblies at the component level

Build prototype boards and assemblies in support of engineering activities

Perform schematic entry and PCB layout under the direction of a design

engineer

Perform production test and inspection according to written procedures

(when requested by QUALITY or PRODUCTION and approved by the Engineering

Manager)

Create and update documentation according to instructions from a design

engineer

Maintain protective packaging and accurate identification of inventoried

components and production assemblies and keep current and accurate records

of time spent on various projects

Exelon Corporation (Limerick Generating Station) Pottstown, PA

2012 - 2013

Technical IT Analyst

Answered calls to internal support desk request from plant personnel

Created and respond to support tickets escalating as needed for resolution

Created and modified user accounts in Active Directory

Imaged new laptops/desktops for deployment to both internal and remote

employees

Handled a variety of network, workstation and server administration tasks

as needed

Troubleshot various computer associated connectivity issues on both laptop

and desktop systems

Provided assistance with projects associated to software upgrades and

system process changes

Purchased of approved software and hardware for end users

Maintained documentation related to internal system processes and customer

VPN interfaces

Worked and closed tickets via Remedy Ticketing System, SLA and Asset

management.

Finisar Corporation, Horsham, PA 2011 - 2012

Testing Engineer

Provided technical assistance and support production of 40Gb/s-43Gb/s

optical transponders.

Assisted in the transfer of new products to production and continued

support of existing products.

Trained and supervised production personnel in tuning/testing of 40Gb/s

modules.

Wrote test procedures testing 40Gb/s optical transponder modules using

indoor test fixture application software ATE and tested equipments

including JDSU Jitter Analyzer, Digital Communication Analyzer, Multi

Wavelength, Bit Rate Error Tester, and Optical Attenuator.

Created failure analysis reports of low-volume, high-complexity optical

transceivers/transponders.

USM Transfield Services, Norristown, PA 2009 - 2011

Facilities Services Coordinator

Coordinated the delivery of maintenance services to customers, these

services include electrical HVAC and Communication systems.

Provided troubleshooting, repairing, maintenance, installation, and testing

activities on various computer equipment, peripherals, data communication,

and computer network systems.

Assembled, installed, configured and tested computer equipment and local

area networks requiring use of standard interface protocols.

Supported users relating to hardware problems on their office computers.

Merrill Lynch PA Data Center, Levittown, PA 2006 - 2008

Facility Supervisor

Provided oversight of engineering vendors and contracted vendors for

Preventive Maintenance and new construction work that occurring in the PA

Data Center.

Coordinated and verified that all necessary documents, reports, and related

work paper were completed, including closing out documents, and writing

reports for completed work.

Performed daily operational checks on facility infrastructure systems for

low and medium voltage switchgear, UPS, Power Distribution Units (PDU),

Generator, CRAC units, Air handling units, Chillers, Cooling Towers, and

Automatic Static Transfer Switches (ASTS) to ensure all systems were

functioning

Utilized Building Management System and Single Line Diagram to locate

electrical and mechanical systems failures.

Dispatched issues to vendors for electrical and mechanical systems in

emergency service required.

Communicated with Headquarters Facilities Management and Data Center

Management in both emergency situations and day-to-day situations.

Medical Diagnostic Research Foundation, Philadelphia, PA 2003 - 2006

Production Engineer

Assisted in development of LED Imager devices including performed

electronic layouts for prototypes as well as final products.

Used circuit design software (Orcad, Circuit Maker) to prepare schematics.

Performed calibration, maintenance, testing, troubleshooting, circuit board

upgrades, and repair.

Windows and Imager software installation, upgrades, and troubleshooting.

Utilized LED Imager Analyzer Program to produce experimental results.

Provided customer technical support and onsite.

Communications Test Design, Inc., West Chester, PA 2000 - 2002

Telecommunication Engineer

Provided daily administration for the digital voice communications

switching systems

Developed test fixture for Lucent 5ESS and Avaya Multi and Single Carrier

cabinet circuit packs such as: DS1 cards, announcement boards, analog and

digital ports, audix voice, and ATM services.

Wrote test procedures on how to run a diagnostic test on telephone line

cards using Definity ECS Generic software as well as troubleshooting.

Provided technicians training in the use of switching systems plus domestic

and worldwide remote technical support.

Trained technicians on switching systems plus domestic and worldwide remote

technical support.

Near Infrared Monitoring Incorporated (NIM Inc.), Philadelphia, PA 1996 -

2000

Electronic Engineer

Built electronic circuits for advanced medical PMD (Phase Modulation

Device) equipment to measure tissue oxygenation via optical techniques,

including prototyping and construction of Filter Circuits, Phase Detector,

Pulse Generator, PMT Circuit, Laser Driver, and RF, LO Oscillator.

Used Windaq and Nircom waveform recording software to monitor and record

real time experimental results.

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