Customer Service Assistant
Resume:
Sheri Stotts
***********@****.***
S ummary
Energetic office assistant, looking for a growing company either corporate or non-profit to become a part of.
An individual that is professional, organized, flexible, and hard working.
National Escrow assistant with over 12 years of experience in escrow and title support.
E xperience
May 2013 to August 2013
First American Title
Santa Ana, CA
N ational Escrow Assistant
Greet clients and answer a multi-line switch board
Open title and escrow order for escrow units including file creation
Review title commitments – confirm vesting and clear title liens
Obtaining current mortgage information and ordering demands and liens attached to title
Prepare huds, escrow instructions, grant deeds, loan docs for execution
Review executed loan docs once complete, send to lender and prepare Deeds for recording
Complete funding conditions and post-closing
Volunteered to be laid off due to slow order count
May 2009 to May 2013
Chicago Title
Irvine, CA
National Escrow Assistant
Open title and escrow orders
Email confirmation of order received to the client and continue to meet daily client requests
Review title reports and order demands, liens and home owners insurance
Prepare huds, escrow instructions, deeds and loan docs for execution
Examine and package loan docs back to lender
Complete funding conditions for escrow office to disburse file monies
May 2008 to January 2009
Pickford Escrow
Irvine, CA
National Escrow Assistant
Assistant to branch manager and escrow officer
Answered all incoming calls, greeted clients and brokers
Open all new orders for escrow and title and abstract title
Order current mortgage demands, liens and homeowners insurance
Prepare escrow and lender docs for execution
Laid off due to office closure
October 2002 to May 2008
Chicago Title
Irvine, CA
National Escrow Assistant
Contributed 6 years of dedicated 12+ hour days during the years refinance boom. Assisted escrow
officer in winning awards and company recognition for the escrow unit’s ability to process over 350
+ escrow and title orders within a month time. Along with high volume orders revenue was
extremely large.
Open title and escrow orders
Email confirmation of order received to the client and continue to meet daily client requests
Review title reports and order demands, liens and home owners insurance
Prepare huds, escrow instructions, deeds and loan docs for execution
Examine and package loan docs back to lender
Complete funding conditions for escrow office to disburse file monies
November 1993 to June 2009
Praise Chapel
Lakewood, CA
Secretary/Administrator
As wife of the pastor I assisted with the spiritual care of a 150 + congregation
Provided counseling and women discipleship meetings
Responsible for scheduling and maintaining of monthly calendar
Attended monthly board meetings
December 1998 to Inland Litho Anaheim, CA
September 2002
Administrative/Sales Assistant
Started as a receptionist operating a 24-line switchboard
Greet clients and provide customer service, typing faxing and filing
Promoted – to Sales assistant for an 8 person printing and marketing team.
Assisted in team projects and campaign assignments
Excel, word, data input, billing and maintained office supplies
Prepared all company luncheons or meetings
December 1997 to
Lakewood Regional Medical Center Lakewood, CA
March 1999
Medical Records
Documenting Medical Records for in-house patients
Managing patients records for each floor of the hospital including data input
1 998 to 1999 A lbertsons Super Market L akewood, CA
Customer Service/Service Deli
Provided customer service to service deli customers
Responsible for taking orders and preparations of foods.
Conducted inventory, stocking and quality control, close of deli daily
Education
John F. Kennedy
La Palma, CA
Diploma with a major of Business
Varsity Softball
Varsity Volleyball
Member of the Bible Study club
R eferences
Pastors Ken and Becky Guyette 714-***-****
Kara Mrozek (Escrow Officer) 714-***-****
Thank you for taking the time to consider me for your company. I am confident
that my skills are well aligned with the role and that I would be an excellent fit for
your organization.
Sincerely,
Sheri Stotts
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