Project System

TERENCE C. CAMPBELL

***** ***** ******* ******

Olathe, Kansas

Mobil: 816-***-****

Centurylink Exepierence

Centurylink, 600 New Century Parkway, New Century, KS 66031

Technical Administrator Project Lead, 2010 - 2013

• Assist with Centurylink QWEST merger

• Organize and coordinate Disaster Recover location, document, plan and perform disaster recover walk

though

• Provide daily statistical phone reports from AVAYA voice over IP reporting system

• Provide statistical reports from Remedy ticketing system

Embarq Experience

Embarq, 600 New Century Parkway, New Century, KS 66031

Technical Analyst IV Project Lead, 2006 - 2010

• Assist with Sprint Embarq spin off

• Assist with outsourcing part of helpdesk operations over seas

• Organize and coordinate Disaster Recover location, document, plan and perform disaster recover walk

though

•

• Provide daily statistical phone reports from Nortel PBX reporting system

• Provide statistical reports from Unicenter Service Desk (USD) ticketing system

• Assist with Embarq Centurytel merger to CenturyLink

United Telecommunication / United Telephone System / Sprint EXPERIENCE

Sprint / United Telephone System / United Telecommunications, 600 New Century Parkway, New Century, KS

66031

Technical Analyst III Project Lead, 1998 -2006

• Organize and coordinate the implementation of call center technology projects to ensure the client’s

telecommunication requirements are fulfilled. Matrix manages internal and external vendors to achieve

organizational goals.

• Monitor server systems such as IVR, TotalView and Meridian Max to enhance system performance.

Develop implementation plans for maintenance activities. Provide first level IVR support to resolve

problems and determine if second level, program development is warranted.

• Manage projects with multiple and competing priorities by continuously communicating project statuses

to all impacted parties, as well as identifying and resolving issues in a timely manner.

Associate Technical Specialist, 1991- 1998

• Manage projects in support of organizational realignments for various departments to establish toll free

switched and dedicated services.

• Provide configuration updates and changes on products and services including 800 numbers, C.O. phone

systems, and call routing services for customers.

• Support, analyze and resolve telephony software problems within LTD regions to satisfy the needs of the

customer. Utilize planning and coordination skills to integrate group tasks seamlessly.

Data Support Analyst, 1989 - 1991

• Configured, installed and modified IBM and Telex control units. Resolved remote mainframe system and

hardware problems.

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