Customer Service Quezon City

Racquel De Guzman Callejas.

** *.******** **.,*********** City

Mobile#: 094********

Job Objective:

A challenging career which offers opportunities in developing and utilizing my skills and

challenging

training in the field of customer service. To maximize professional and personal advancement

training

and to further enhance my knowledge in sales and marketing and develop skills and self

and

confidence through interpersonal relationship with various levels in the organization.

confidence

Special Skills:

• Proficient in MS Office, Microsoft Word, Excel and Powerpoint. Including KANA, IPOP

and CITRIX business systems.

and

• Reliable and trustworthy with an uncompromising commitment to providing optimal

customer service.

customer

• Strong team building skills

• Proven abilities in customer service in sales and customer support.

• Generating company's profit by contributing to response rates or improving customer

satisfaction ratings.

satisfaction

• Experience in managing core functions within a business system.

Employment History:

Customer Support Representative

Chat and Email

From April 2008 up to present

Motif Ltd Philippine Branch

4th floor eCommerce bldg.

Eastwood Libis

Quezon City

Job description:

Responding to members' query via chat and email.

Providing resolution and excellent customer experience.

Completing 10 chats or emails per hour.

CCTV Operator

January 2006- April 2008

The Shang Grand Tower

Safeguard Security Corp.

Objectives:

Monitoring the entire premises and logging important details and incidents.

Educational background:

Industrial Engineering major in Computer Technology

Rizal Technological University

Date graduated: March 2002

References:

Reinalyn Galing

Team leader

Motif

Eastwood Libis Quezon City

Cp#: 094********

Annaliza Saplan

Team leader

Motif

Eastwood Libis Quezon City

Cp#: 091********

Contact this candidate