Computer Skills: Microsoft Office Suite

Jameil C. Whitfield

*** ***** **** ****** **********, GA 30830

H: 706-***-**** C: 706-***-**** *********@*****.***

OBJECTIVE

To obtain a position where I can maximize the success of a company utilizing my administrative assistant

skills and my experience with quality assurance, training, and customer service

EDUCATION

Grand Canyon University Phoenix, Arizona

Bachelor of Science in Sociology Expected July, 2015

Augusta Technical College Waynesboro, Georgia

Associates in Business Administrative Technology March 2011

WORK EXPERIENCE

Liberty Square Pharmacy Waynesboro, Georgia

Pharmacy Technician 2009-Current

• Answers Phones

• Orders Office Supplies

• Faxes/makes copies

• Fills prescriptions

• Maintains patient records

• Manages calendar

• Bills Medicare/ Medicaid

• Establishes patients records

• Handles ICD 9 codes

• Answer and resolve all inbound inquiries and issues regarding patient account statements, bad

debt write offs, explanation of benefits, balance due, and other patient and insurance billing

related scenarios

• Excellent customer service

• Follow through all customers issues promptly and accurately until completed and provide

claim status for doctors and hospitals

• Adhere to all HIPAA and confidentiality guidelines

• Work with a diverse group of internal and external customers (i.e. insurance companies,

physician offices, collection agencies)

• Perform other related duties

• Audits/ EOB

• Billing

• Post Payments

Sitel Augusta, Georgia

Customer Service Rep March 2007-July 2008

• Assisted customers with information providing their account

• Provided billing information to customers

• Maintained records of transactions

• Enrolled customers into cellular plans

• Handled insurance claims

• Performed general office duties

• Post payments

HR/Payroll Specialist

• Answers inbound telephone calls from clients and provide client support through the use

of an online knowledge base and benefits administration system.

• Types information in to system and creates necessary correspondence through email or

other means.

• Documents calls and issues in case management tool.

• Work on special projects assigned and deliver to plan - year-end, quarter-end, annual

enrollment etc.

• Respond to telephone calls from assigned client base regarding questions/problems

ensuring issues are resolved in an accurate and timely manner.

• Data

• Billing entry

Augusta, Georgia

Office Assistant April 2006-March 2007

• Managed front desk including greeting visitors and answering phones

• Scheduled appointments

• Filed paperwork

• Obtained patients records and competed patient information sheets

• Maintained employee records of confidentiality

• Performed data

• Performed general office duties

ADDITIONAL

• Computer Skills: Microsoft Office Suite

• Great communication and interpersonal skills

• ECARS Billing System

• ACSS Billing System

• MS Excel

• MS Access

• MS Word

• PeopleSoft

• Audits

QUALIFICATIONS

• Computer literate with the ability to learn customer service software applications.

• Professional verbal and written communication skills

• Answer phones and troubleshooting inquiries

• Record Maintenance

• Database Management

• Word Processing and Data Entry

• Payroll Experience

Contact this candidate