Customer Service Representative

Sol M. Vega

***** ******** *******

Ashburn VA. *0147

703-***-****

EDUCATION

June 2010- june 2014 Provisional Licence Spanish Prek-12

**** ********** ** ******, ******, PR

Bachelor of Business Administration

SPECIALIZED TRAINING

Substitute Teacher Orientation

CPR, First AIDS Certified

CWS569: Child Abuse and Neglet

Client Attention and Service

The Process of Personal Motivation

The Importance of Motivation in Work Relationships

EXPERIENCE

2011-Present LOUDOUN COUNTY PUBLICS SCHOOLS, Ashburn, VA

Spanish Interpreter Interpreter in parents conferences, IP meeting.

Substitute Teacher Implement designated teacher lesson plan for the day.

2011 – 2014 LOUDOUN COUNTY PUBLIC SCHOOLS, Ashburn, VA

Full-Time Elementary (1st-5th grades) Spanish Teacher

• Traveled to six elementary schools to teach Foreign Language Elementary

Spanish (FLES) program.

• Taught in a variety of non-traditional settings, including classrooms with other

educators and using a portable cart.

• Effectively altered lessons and curriculum to accommodate the needs of a wide

variety of students, including special needs, Asperger’s, and attention deficit.

• Maintained effective behavioral management within the classroom by

incorporating motivational activities and positive reinforcement strategies.

• Used Promethean Active Board to incorporate lessons.

• Successfully implemented and integrated the Symtalk curriculum series.

2004-2011 School Bus Driver

• General student transportation

• Emergency Bus Vacuation Team

2002 – 2004 BATH & BODY WORKS, Dulles, VA

Sales Associate

• Demonstration of products

• Cashier

1996 – 1998 ST. JOSEPH’S HOSPITAL, Tampa, FL

Clerk – Ventures Billing Department

• Classify and distribute correspondence

• Support collectors billing team in all job functions

1988 - 1994 PUERTO RICO TELEPHONE COMPANY, Caguas, PR

Customer Service Representative

• Heavy client contact.

• Investigated and verified disputed billing.

• Analyzed and corrected billing statements.

• Opened new accounts.

• Updated customer records.

• Excellent interpersonal and communication skills.

Languages Proficient in Spanish, and English (written and verbal)

REFERENCES AVAILABLE UPON REQUEST

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