Service High School

Jarrod W. Logue

Residence: **** Tarpley Rd Apt. *34 Carrollton, TX 75006

Phone: 214-***-**** E mail: J a r ********@*****.***

QUALIFICATIONS:

● Work well without supervision

● Ability to prioritize and remain focused on the essence of an issue

● Excellent with customer support services

● Skilled at learning new concepts quickly while working well under pressure

● Efficient in Active Directory, Microsoft Server 2008, Cabling, Microsoft Office 2007, Cisco Routers

EDUCATION:

• May 1999 West Campus Technical High School Diploma Fayetteville, AR

• Dec. 2009 - 2011 ITT – Technical Institute Associates Degree GPA - 3.69 Richardson, TX

EXPERIENCE:

Pacific Union Financial Farmers Branch, TX 01/2015 – 02/2015

Technical Support – Three Week Contract

• Inventoried tagged and set-up Thin Clients, Laptops, Desktops and Microsoft Surface Tablets for deployment.

• Set up computers and IP phones for new employees when needed.

• Set up Citrix accounts for new users and for the computers that we shipped out to different locations

Source Direct Addison, TX 04/2014 – 12/2014

NOC Technician

• Help in the process of installing and setting up the software to monitor the customer's server environment

• Dispatching Hardware and Software service calls to Nationwide service teams VIA E-Service Desk and Service-

Now

• Imaging laptops, setting up computers for new personnel, printer issues, and network issues

• Adding users to Active Directory and Password resets

• Monitor customer server environments with specific software

Network Solvers Dallas, TX 03/03/14 – 03/14/14

Support Tech

• Used Acronis to copy images onto new hard drives for replacement in Laptops and Desktops

• Set up new users and computers on site for different clients as needed

• Would troubleshoot and fix software/hardware issues and reinstall or replace them.

• Take calls during down times and handle

• Install new software as well as update certain software to keep updated on security certificates

DataJack/WQN Dallas, TX 01/2012 – 12/2013

Tech Support

• Create and process orders

• Answer phone calls and handle any problems people might have had with the DataJack devices.

• Also handled WQN customers for the calling card recharges and problems they might have had with the phone system

Jarrod W. Logue

Residence: 2240 Tarpley Rd Apt. 134 Carrollton, TX 75006

Phone: 214-***-**** E mail: J a r ********@*****.***

• Train new hires on certain aspects if Head Supervisor was busy

California State Lottery Commission Los Angeles, CA 10/2008 – 10/2009

Lottery Technician

• Talked with store owner/operator about install

• Ran cables inside and out, sealed up entry spots to prevent leaks

• Installed broadband satellite dish

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