Management Training

Keith J. Stamps

Email: ************@*****.***

Phone: 773-***-**** or 872-***-**** 1311 North Halsted (Apt-501)

Chicago, Ill 60642

Summary of Qualifications

I am an Engineering Technologist, Certified Microsoft Computer Professional (MCP); and System Administrator (MCSA) and

Technical Writer. I have provided excellent writing technology skills for information systems and manufacturing projects. I have

excellent interpersonal, project management, deployment, troubleshooting and repair skills that I have applied to information

systems and manufacturing technology projects to meet or exceed customer’s expectations.

I am highly motivated, team, and customer oriented. I believe that success is achieved through personal commitment and a

passion for one's work. I have over twenty-five years of experience working with Information and Manufacturing technology

sectors. I am a recipient of over twenty-five awards and recognition for leadership, cultural awareness, training, teambuilding,

conflict resolution, safety awareness and project management.

Accomplishments

Technical Writing

• Composed software migration deployment instructional guide, maintenance, repair, training, and user guide manuals

for Desktop, PC’s, Laptop computers and Networks.

• Revised manufacturing engineering procedure and training documentations.

• Composed disaster recovery, process and project management documents for semiconductor manufacturing.

• Composed grant proposals for not for profit organizations.

• Wrote network security and manufacturing process management documentations for technical staff.

Information Technology

• Recognized for the applying project management skills for the successful completion of information system projects for

six years.

• Received award for providing cultural diversity training for Corporate Directors and Department Heads.

• Recognized to for identifying information security gaps and providing coordination/leadership skills for disaster

recovery /security team to close gaps to prevent compromise of propriety information.

• Provided a technical resolution that was utilized to debugged information technology hardware and software glitches

that resulted in a cost saving of 15,000.00 dollars.

• Provided mentorship to prepare students from grades 10 to 12 for college courses.

• Used multi-task skills to successfully complete the planning and coordination activities for concurrent hardware,

software, and networking projects.

• Developed cost effective project management plan that save $20,000.00 without impacting staffing.

• Worked across organizational lines to build a mirror image of a Call- Center, which retained customer basis and

functionality during transition.

Manufacturing Technology

• Facilitator and Key Speaker for teambuilding conference consisting of twenty-five Technicians that resulted in a thirty-

six percent increase in productivity.

• Developed and coordinated the implementation business work plans that consistently exceeded manufacturing quarterly

output goals.

• Provided process management changes needed to maintain productivity levels during shift changes.

• Worked across organizational lines developing and coordinating the implementation disaster recover/security plans to

prevent compromise of intellectual proprietary material.

• Received awards for quick and creative problem resolutions; quality workmanship; implementing production upgrades

without impacting productivity and adherence to safety.

• Wrote award winning manufacturing process improvement and training manuals.

• Provided mentorship for newly hired veterans, to assist them with reassimilation into civilian workforce.

Skills

I have provided Technical Writing support for Information and Manufacturing Technologies sectors (Writing Software: Microsoft

Office Suites, Open Office Suites, Adobe Writer, SharePoint, and Photoshop, Visio).

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I have been involved with the deployment, maintenance, troubleshooting, repair, and system administration of the following:

DNS, DHCP, WIN, NT, and SMTP servers. APPLETALK, TCP/IP, NETBIOS, NETBEUI, DLC, NWLINK, RAS, RRAS VPN

protocols. DSL Modems, Cisco Routers, IBM and DEC mainframes; Compaq, Dell, Hewlett Packer, Gateway, and IBM Laptops,

PC’s, and Servers. Active Directory Services, IT Security, Symatec Ghosting, MS-Windows 95, 98, 2000, XP, Vista, 7 and UNIX

software. Project Management and Training experience for information technologies and manufacturing sectors.

Education

• California State University (Technical Communications/Writing) Dominguez Hills, California.

• Techskills (Certified Microsoft Professional and System Administrator (MCP/MCSA) Chicago, ILL.

• University Of Phoenix (Focus: Masters of Business Administration/ Manufacturing Technology (MBA/MT) Albq, NM.

• Keller Graduate School of Management (Focus: Masters of Project Management (MPM) Chicago, ILL.

• DeVry University (Bachelors of Science Engineering Technology (BSEET) Chicago, ILL.

Professional Experience

Independent Contractor/Technical Writer Jan, 2008- Present

Self Employed Chicago, Ill

Employed as a freelance writer for Soka Gakkai International-USA (DuSable Group-June, 2011-Present). Creating monthly

newsletters and PowerPoint presentations for DuSable community BrookSource Technical Solutions (Oct, 2011-Jan, 2012).

Create reimaging procedure for technicians; providing daily updates in Sharepoint data base for JP Morgan’s project management

staff on the progress of reimaging project. Updated Sharepoint reimaging schedule and tasks. Interface with JP Morgan Chase

user community to resolve problems with reimaging process. Ebry IT Solution (Jan, 2008-April, 2013) Desktop and deployment

technician. Jobco (Oct, 2011-Dec, 2011) PC repair and deployment technician.

Operations Training Manager Sept, 2006- Jan, 2008

Awareness Technology for Elderly, Disable, & Youth (Not For Profit) ATEDY Chicago, Ill

Designed operation training plans to insure that ATEDY’s employment policies and training requirements were met. Facilitate

team meetings to keep staff focus on providing quality training that will meet or exceed customer expectations and corporate

goals. Authored training plans proposals to meet or exceed client’s educational goals. Composed training procedures to insure

staff received quality training and provided clients with quality training. I wrote grants and business proposals to help meet

ATEDY’s financial goals. Visualized and documented project management plans to insure new training projects were completed

on-time and within budget. I provided hands-on Microsoft Office Suites and A-plus training for clients. I provided

troubleshooting, maintenance and repair skills for onsite information technology system hardware and software.

Desktop Technician June, 2006–Aug, 2006

Mac Neal Hospital Berwyn, Ill

Provided desktop and networking support for Mac Neal‘s hospital and offsite staffs. Updated PC installation procedure and

troubleshooting documents used by Desktop Technicians. Designed instructional procedures for automated training center used

by hospital layman staffs. Completing a minimum of ten open trouble tickets per day and updating the trouble ticket tracking data

base with final resolutions. Attending morning status meeting to receive and disseminate information on outstanding trouble

tickets. Member of team that completed networking and software upgrade deployment projects for hospital staffs. I authored

procedures for deployment of hardware and software security up-dates to insure the integrity of proprietary medical software and

patient data. Coauthored and tested software recovery procedures document.

PC Technician July, 2003-Jan. 2005

Sygnetics, Inc. Rochester Hills, MI

Contract PC Technician providing computer/server deployment, troubleshooting, and repair for customers located in Chicago and

suburban locations. Completing Installation and providing technical support of network infrastructures hardware and software. I

provided technical writing skills for system migration, testing, and software upgrade procedures for customer sites. I also

provided training for customers on new products.

Manufacturing Technician June, 1995-April, 2001

.Intel Corporation Rio Rancho, NM

Provided maintenance, troubleshooting, and repair of Hitachi Plasma Etchers. I updated manufacturing quality assurance

documentations for semiconductor products. I provided training/education for Equipment Maintenance and Operation

Technicians. Gathered information from Engineering and Senior Technician communities to compose process management

documentations to meet or exceed quality standards and manufacturing output goals. Update websites; create and update

technician troubleshooting manuals. Composed and update technician’s training manuals. Edited and revised engineering

documents for greater clarity. Created manufacturing policy documents to insure communications and to create a cohesive team

working environment for team members. I coauthored disaster recovery plan for Intel’s manufacturing sites as a precaution for

1999 disaster predications. Delegated management’s responsibilities for manufacturing group during absent of supervision

Self Employed Oct, 1992-Nov, 1994

Stamps Consulting Chicago, Ill

I provided technical consulting for software and hardware information system products and services. Installation, trouble-

shooting and repair of information system products for small computer base businesses.

Senior Technical Associate April, 1983-Oct, 1992

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AT&T Bell Labs (Lucent Technologies) Naperville, Ill

Project Coordinator for hardware and software projects deliverable. I provided technical writing solutions for the System

Administrations and Project Management groups. I designed and composed instructional guides troubleshooting and installation

of onsite information technology equipment. I reviewed and revised engineering project management planning documentations

for clarity. Coordinated work schedule and tasks for Technical Support and System Administration staffs. Negotiated delivery

dates and contracts for vendor services. Documented and tested hardware and software updates, maintenance, troubleshooting,

repair procedures and user manuals for Lucent Technologies telephone switches.

References Available Upon Request

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