Customer Service Technician

Alexander Chard

Email: ****************@*****.***

Phone: 603-***-****

Career Overview

Excellent technical and critical thinking skills with comprehensive background in project

management. Seeking opportunity to apply and develop recently acquired skills to a permanent

position.

Skills

CompTIA A+ Certified 220-801 and 220-802

Dell Certified Laptops and Desktops

Established aptitude with maintaining, upgrading, repairing printers, computers and software.

Entrepreneurial drive, exemplary project management, communication and customer service skills.

Effective verbal and written communication skills.

IT Contract Positions

Desktop Support

Public Service of New Hampshire (PSNH) 6/2014 to 1/2015 Contract

• Desktop support and Windows XP to 7 deployment assignment, approximately 1,100

computer environment.

• Extensive troubleshooting and installing third party software on laptops

• Remote desktop assistance using VNC software, checking for individual software

requirements adding remotely.

• Responsibilities include traveling to locations imaging computers, backing up databases.

• Migrating profiles with Windows Easy Transfer. Scheduling deployment appointments,

mapping drives, printers and general troubleshooting

Desktop/Migration Technician

L3 Technologies Londonderry, NH 1/2014 to 4/2014 Contract

• Windows XP to 7 conversion project, approximately 950 computes

• Responsibilities include imaging new computers with Norton Ghost, migrating profiles.

• Checking for individual software requirements.

• Deployment duties including scheduling appointments, mapping drives, printers and general

troubleshooting, adding computers to Active Directory.

Level II Help Desk Technician

Retail Control Systems Enfield, NH 10/2013-1/2014 Contract

• Responding to telephone calls from Level I technicians at Planet Fitness corporate,

responding to e-mail, and service requests. Performs effective 2nd level troubleshooting and

efficient response to club managers inquiries.

• Responsibilities mainly troubleshooting and technical support for CounterPoint point of sale

software and related point of sale thermal printers, handheld scanners and document

scanners.

• TigerPaw, ticketing program, LogMeIn, remote support into terminals and Windows Remote

Desktop for maintaining and updating databases on servers.

Alexander Chard Page 2

Level II Help Desk Technician

C&S Wholesale Groceries Keene NH 6/2013-8/2013 Contract

• Responsibilities include upgrading end users from XP to Windows 7, migrating profiles,

remote troubleshooting and software installation using DameWare and Windows Remote

Connection and Active Directory.

• Hardware Depot responsibilities include imaging hard drives moving user profiles on

network to local drive, adding to domain, installing custom software as necessary, mapping

network drives and printers, general break fix duties.

• Traveling as part of team cutting over networks of acquired distribution centers in AL and

FL. Generally fifty plus computers and printers.

• Acquired basic working knowledge of Active Directory.

IT Contract Technician

Wentworth Douglass Hospital Dover, NH 4/2013-5/2013 Contract

• Decrypting, installing encryption software, intermittent running of scripts and

troubleshooting of over 500 hospital staff laptops.

• Project required daily interaction with busy hospital staff throughout the main hospital and

annex locations.

Installation Technician

CBE Technologies Andover, MA 1/2013-3/2013 Contract

• IT Contract Technician Part-Time

• Inventory control, delivery, setup and cable patching.

• Cisco Catalyst 4506 switches installation, access point installation.

I-M-A-C-Projects

Tech In a Sec Manchester, NH 10/2012-1/2013 Contract

• Field Nation and World Market IT Contracting Platform

• Several team installations of 500 plus PC, monitors at four locations for major brokerage firm

in metro Boston area.

• Member of small group that scripted and verified installation and migration of information on

each PC from company server.

• Hardware installations, printer and computer, Riverbed server installations.

• Printer and Point of Sale troubleshooting and repair.

• Several projects installing cabling, terminating cable ends, punching down patch panels.

• Malware, spyware and virus removal, troubleshooting and repair

• 100% Positive customer service rating weekly. Currently 31 jobs with 11 clients.

Owner/Operator

Primary Colors Painting

Peterborough, NH 2002-2012

• Exceptional abilities to utilize resources to complete projects on time and under budget.

• Effectively managing and prioritizing workload, team building and construction projects.

Alexander Chard Page 3

Education and Training

John Mason Institute

CompTIA A+ 220-802 A+ Certified

CCNA Course of study completed.

BA, Photojournalism, Western Kentucky University,

Bowling Green, KY

Minor in Eastern European Studies AS, Commercial Photography, Daytona Beach Community

College,

Daytona Beach, FL

Contact this candidate