Customer Service Manager

STACY TAMAYO

*** ****** ***, ****** *****, NJ ***63 H: 201-***-**** ********@*****.*** Summary

Looking to take the next step in my career and obtain a more challenging position. I have a very seasoned background and am looking for a position that will progress my career with a company that I can call home. Highlights

Experienced in all Commercial Lines Products. Proven ability to sell and service clients. Experience

Holds high value and success in Client Retention.

Commercial Lines Account Manager Sep 2010 to Apr 2014 Capacity Coverages - Mahwah, NJ

Specialized in Transportation: Limousines, Charter Buses, and Non-Emergency Medical. Remarket Renewals and Negotiate Pricing with Clients/Underwriters for client retention. Review accounts to ensure proper coverage in place. Market additional coverages/lines of insurance for existing clients. Process endorsement requests, claims inquiries, audits, cancellations and all correspondence from insured or carrier. Commercial Lines Manager Mar 2006 to Jun 2008 Insurance Center - Hackensack, NJ

Specialized in Small and Large Business: Truckers, Welders, Painters, Masons, Contractors, Pharmacies, Retail Stores, Apartment Buildings, Condo Complexes. Market, quote, and bind new business. Meet monthly sales goals with new business and account rounding. Remarket Renewals and Negotiate Pricing with Clients/Underwriters for client retention. Review accounts to ensure proper coverage in place. Market additional coverages/lines of insurance for existing clients. Process endorsement requests, claims inquiries, audits, cancellations and all correspondence from insured or carrier. Personal & Commercial Lines Customer Service Rep Apr 2005 to Mar 2006 Costello & Associates - Lodi, NJ

Market, quote, and bind Personal & Commercial Lines new business. Remarket Renewals and negotiate pricing with clients and underwriters to ensure client retention. Review accounts to ensure proper coverage in place. Market additional coverages/lines of insurance for existing clients. Process endorsement requests, claims inquiries, audits, cancellations and all correspondence from insured or carrier. Customer Service Rep Nov 2003 to Mar 2005 State Farm Agent - Michael Bush - Bloomfield, NJ

Meet monthly sales quota. Market, quote, and bind all new business. Review accounts upon renewal to ensure proper coverage in place & market additional coverages when needed. Process endorsement requests, claims inquiries, cancellations and all correspondence.

Education

Skills

Bachelor of Science, Business Management 2010 William Paterson University - Wayne, NJ Obtained Property/Casualty and Life/Health Licenses 2004 American Business School - Fairfield, NJ Obtained Property/Casualty and Life/Health Licenses

AMS360, Premium Finance Software, Carrier Rating Software, Microsoft Office Suite, and Necho/Echo Systems.

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