Customer Supply Chain Specialist II

Andrea Coleman

**** **** ****** *** ***. Hyattsville, MD. 20784 314-***-**** ***********@*****.***

enterprising, hard-working and technically skilled customer service professional known for accuracy, attention to detail, and

timeliness in managing disbursement functions and invoice reconciliation for diverse-industry employers. Customer Service

career spans 10 years of experience in accounting, claims, collections, call center support, and education. Strengths include

implementation of projects designed to support department and/or customer objectives. Successful in resolving customers’

concerns in both corporate and field environments.

Key Skills

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Accounts Payable Processes & Management JDE, ERP, EDI & Financial System Technologies

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Invoices/Expense Reports/Payment Transactions Records Organization & Management/ Claims

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Vendor Negotiations & Management Journal Entries & General Ledger

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Spreadsheets & Accounting Reports

Professional Experience

CONAGRA FOODS- Saint Louis, MO

Customer Supply Chain Specialist II, 2013-2014

Provided a high level of attention to details in order to minimize errors throughout the order entry process.

Executed daily order management responsibilities, including timely communication of product availability issues to all

concerned parties, working with Distribution Centers/Plants, Demand Planning personnel, brokers, and customers to

make shipment hold-shipment short decisions.

Partnered with the customer accounting representatives to ensure accurate invoicing and worked with the customer,

customer accounting representative, Field Sales, team members, and Customer Marketing to resolve incorrect invoicing

issues.

Coordinated and presented research and documentation in support of resolving held shipment/billing issues in order to

ensure timely customer billing and organizational cash flow optimization.

Analyzed and reviewed daily reports in order to identify pending issues and work towards their resolution within a

timely manner.

Evaluated customer warehouse inventories for CRP/VMI customers in order to determine optimum ordering quantities,

and initiated action as necessary to achieve inventory and service objectives, periodically reporting results.

Maintained an intimate knowledge of customer needs. Analyze routine processes and communicate suggestions for

improvement, in order to support the streamlining of processes.

Identified, coordinated, and implemented projects designed to support department and/or customer objectives.

Hollander law offices – Earth City, MO

Customer Accounting Representation- Team Lead 2007-2012

Assisted group members with the research and analyzing of customer accounts and customer payment deductions.

Communicated with internal members such as legal department and customer service to attain proper documentation

necessary to further collection activity.

Conferenced with clients/debtors by telephone to determine reasons for overdue payments and to review the terms of

sales, or credit contracts and determine appropriate strategies to meet our Clients’ needs.

Implemented projects such as GO LIVE for the JDE 8.0 transition to the JDE 9.1 implementation.

Emphasis Mortgage- St. Louis, MO

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• Administrative Assistant, 2003-2007

Served as executive assistant to the management team, handled a busy phone system, functioned as liaison to

customers, and ensured a consistently positive customer experience.

Planned and coordinated corporate outings, luncheons, special events, and seminars, including having developed

presentations and manuals for the events.

Traveled to provide on-site technical and administrative support and managed temporary workers.

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Education

Webster University- St. Louis, MO

Master in Business Administration, December 2016

Columbia College – St. Louis, MO

Bachelor of Arts Psychology, Minor in Human Services/ Sociology, March 2012

Sanford Brown College- St. Louis, MO

Medical Assisting Certification, 2007

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