Service Customer
Resume:
Benny Zhang
**** ********* **., *******, **, 77005 • 713-***-**** • *****.*******@*****.*** .
Highlights
• Enterprise IT infrastructure management • IT process control - SOX, ITIL, SDLC
• Team building (recruiting and mentoring) • Disaster recovery & business continuity planning
• Project management • Datacenter management
• IT budgeting and cost management • Global vendor & contract negotiation
• Business application development • Helpdesk management
Enterprise Architecture Initiatives
Recruited, trained and developed IT Infrastructure and Operations teams
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Designed, implemented, tested and executed disaster recovery plans to ensure business continuity.
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Implemented multiple security initiatives such as web security and Mobile Device Management.
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Restructured helpdesk operations to improve service level and user experience.
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Led a series of user training and building of IT knowledgebase as part of initiatives from the
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business core value of “Focus on the people.”
Designed and deployed VMware View environment to reduce desktop management and improve
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remote user experience.
Completed server consolidation via VMware virtualization to reduce server hardware and
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administration cost.
Managed and implemented Cisco CUCM/Unity phone system with hosted Exchange to fulfill
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unified messaging initiative.
Managed and implemented CRM software to improve customer service and management.
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Managed major ERP upgrades/implementations, including Oracle upgrade, custom ERP code
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migration, and application deployment.
Managed and implemented SAS BI project to significantly improve timeliness of business reporting
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Professional Experience
2012 - Current IT Operations Manager
Halcon Resources, an oil & gas company headquartered in Houston, TX, USA
Working closely with leadership team and managers from other business units and leading the
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development of infrastructure strategy, architecture, projects, standards, and procedures in
accordance with ITIL and SOX.
Managing day-to-day IT operations including teams of servers, storage (SAN/NAS), voice, network,
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helpdesk and security through IT KPIs and performance metrics.
Responsible for maintaining and improving stability, availability and security of the company’s IT
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infrastructure across multiple datacenters and domestic branches.
Planning, budgeting and coordinating IT projects and solutions in support of current and future
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business needs.
Responsible for developing and implementing department IT objectives, policies, backup and
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disaster recovery plan, and other corporate IT procedures.
Managing department budget, forecast and negotiation of service contracts, enterprise software and
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hardware agreements, strategic service suppliers and consultants.
Supporting business applications such as OGSQL, SMT Kingdom, and IHS Petra.
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Supporting IT SOX audits, compliance, legal discovery (e-discovery) and forensics analysis.
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2011-2012 IT Operations Lead
UniversalPegasus, a global oil & gas engineering and service provider headquartered in Houston, TX
Worked closely with leadership team and managers in other departments to analyze, develop, and
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implement cost-effective technology solutions.
Responsible for maintaining and improving stability, availability and security of the company’s
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global IT infrastructure with multiple datacenters and domestic and international branches in
accordance with ITIL.
Planned, budgeted and coordinated IT projects and solutions in support of current and future
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business needs.
Responsible for developing and implementing department IT objectives, policies, backup and
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disaster recovery plan, and other corporate IT procedures.
Managed department budget, forecast and negotiation of service contracts, enterprise software and
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hardware, strategic service suppliers and consultants.
Managed day-to-day IT operation including helpdesk technicians, system administrators and
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network engineers across multiple countries.
Supported IT audits, compliance, legal discovery (e-discovery) and forensics analysis.
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2001-2011 Corporate IT Manager
Ingenia Polymers, a global manufacturer and service provider for petrochemical industry headquartered
in Houston, TX, USA
Worked closely with leadership team and managers in other departments to develop and support
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cost-effective technology solutions for all aspects of the organization.
Planned and coordinated application development and infrastructure teams to implement projects to
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support and improve IT Infrastructure and business systems such as backup recovery system, ERP,
CRM, Data Warehouse and Business Intelligence (SAS) systems.
Responsible for maintaining and improving user experience, stability, availability and security of the
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global IT infrastructure including VMware, Windows Servers, Oracle & SQL Databases, network
infrastructure, ERP, CRM and BI applications.
Managed helpdesk support, system administrators, developers and contractors.
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Responsible for department budget and procurement of service contracts, servers, enterprise
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software and hardware agreements, strategic service suppliers and consultants.
Developed and maintained information security policies, backup and disaster recovery plan, and
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other corporate procedures and functions.
1999-2001 Quality Assurance Manager (Promoted from Ingenia Polymers’ Canadian division)
In charge of implementing and maintaining ISO ISO9001:2000 Quality system.
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Managed production quality control process.
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Provided technical support for customers, production, and sales team.
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1996-1999 Product Engineer, Ingenia Polymers, Canadian division
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Benny Zhang
2726 Bissonnet St., Houston, TX, 77005 • 713-***-**** • *****.*******@*****.*** .
Technical Skills
Virtualization: in-depth knowledge in VMware vSphere 5.0/5.1, vCenter, View, and SRM
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Operating Systems: Windows Server 2008 R2 (in-depth), DFS
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Storage: in-depth knowledge in Netapp FAS series, FusionIO and Dell EqualLogic
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Security: Active Directory, GPO, LDAP, RADIUS, spam filter, antivirus, and web security
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Business Continuity Planning: high availability, backup and disaster recovery
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Network: TCP/IP, DHCP, VPN, DMVPN, Firewall, DNS, IDS
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Hardware: in depth knowledge in HP, IBM, and Dell servers
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Communication: CISCO VOIP, CISCO CUCM/Unity and Avaya IP Office telephone systems
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Database:, MS SQL 2008/2012, Oracle, MySQL and in depth knowledge in relational database
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Helpdesk Management: ManagedEngine, Zendesk and Dell Kace
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Application Servers: Exchange 2010, IIS, SMTP
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Application Development: excellent working knowledge in SQL, ASP.Net and VB.Net
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Business Applications: SMT Kingdom, IHS Petra, OGSQL, ERP, CRM and SAS BI systems
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Programming and scripting: WSH, VB, and batch
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Education
Master of Science 1996, Queen’s University, Ontario, Canada
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Bachelor of Engineering 1994, Beijing University of Chemical Technology
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Oracle DBA in Ross University
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Certifications
Microsoft Certified System Engineer
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ITIL Foundation
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Six Sigma Green Belt and Lean Manufacturing
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Language
Bilingual, fluent in both English and Chinese (Mandarin)
Citizenship
Dual citizenship: US and Canada
Contact this candidate