Customer Service Management

Valarie M. Barnes

Shipping Estes Express March 2014- present

*Scheduling dock works on daily freight movement

*Updating Management on Dock workers performances

*Assigning drivers dock doors to assure the maximum use for unloading and loading of outbound

product for deliveries without hitting the floor.

*Informing yard jockey of all needed movement for trailers to be put up and taken out of active

and inactive doors.

*Working with OS&D department to assure no product is left behind

*Informing the next shifts Supervisor of all necessary movement to assure customers timely

deliveries

* Experienced in AS400, DA System, Microsoft Excel & Email

Dispatcher Stock Building Supply August 2013-September 2013

*Schedule drivers for same day wide load delivers

*Schedule driver of Pick-up truck for ride along and small parts deliveries

*Maintain spreadsheet for small parts inventory

* Processing orders in SLS system and create Bills of Landing

*Maintain communication with Production on finished product for delivery

*Contact Construction Management daily to assure space for delivery

*Knowledge of SLS System, Trend, Microsoft Excel, Email

Dispatcher Big 5 Trucking April 2013- July 2013

*Dispatch Fleet drivers with pickups and deliveries of bottles for client Owen-Illinois

*Route and Schedule backhaul deliveries

*Maintain Relationship with backhaul customers to assure repeat business

*Negotiate backhaul rates with 3 party carriers

* Compliance with DOT regulations

*Verify the drivers mileage/ reviewing drivers logs to assure accurate payment

*Knowledge of Prophecy system, Microsoft, PC Miller and Internet Truck Stop

Dispatcher Cory Home Delivery February 2013- April 2013

* Route trucks and drivers daily to include add on’s, while notifying customers of expected delivery

times.

* Keeping client/Haynes updated on the drivers movements during the day as well as the customers with

any time changes

*Writing and distributing drivers Release forms and driver packets for next day deliveries

* Update manager on tracking and delivery completions

*Enter data for charge backs and claims into ERM system before sending invoices to corporate .

Transportation Logistics Management Team August 2004- January 2013 Burris Logistics

* Brokering over 150+ loads weekly for The Fresh Market Stores across the East Coast

* Dispatching inbound loads for Burris Trucks returning from store deliveries

* Maintain Customer Relations with Vendors and Buyers responsible for purchased product

* Compliance with DOT regulations and updates

* Working with Transportation Team to ensure all Fresh & Frozen product arrives to our facility in

tact

* Experienced in TMW System, V4 System, AS400, Email, Microsoft Excel and Word

Traffic Coordinator/Admin Assistant April 1998 to November 2003 Barnes & Noble

* Dispatch Fleet Drivers

* Coordinate inbound freight flow to all Barnes and Noble distribution facilities

* Schedule and process Deliveries

* Collect, locate, and tract PODs for Accounting

* Maintain carrier performance report cards

* Interact directly with NY head office for front list titles pending

* Coordinate arrivals and deliveries to stores

* Experienced in Microsoft Excel, Word, Email & AS400 Systems

Addresses, Education and References Provided upon request.

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