Project Systems Administrator

Kunal R. Mehta

Date of Birth: **th February ****

Address: ***, ******* *****, ****** ***** Road, Vile Parle (West), Mumbai

400056, Maharashtra

Mobile: +91-981******* ~ E-Mail: *****.*******@*****.***

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Seeking opportunities in Lead Role / Asst. Manager in operation Management

in Prince 2

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Executive Summary

< Overall professional 13 years of IT experience.

< Leading Service Desk to ensure smooth IT operations Monthly reports,

Maintaining SLAs, etc.

< Experienced in leading the team members on Processes, SLAs and on

technical aspects.

< Participations in various meetings with the clients for budgeting for

projects.

< Implemented the Separate Dispatchers in Ticketing Tool for extraction of

the Reports as per the SLAs and to reduce number of breaches in response

to the clients.

< Excellent communication and interpersonal skills with proven abilities in

resolving complex situations with the clients, escalations etc.

< Driving the high quality for completion of the project with the perfect

infrastructure to meet the Clients satisfaction metrics

< Driving the team in technical aspects to resolve the recurring technical

issues faced by the clients.

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Certifications

< Prince 2 Certified in September 2014.

< ITIL V3 Foundation 2011 Certified in July 2013

< Microsoft Virtualisation: (MCTS) which includes following papers

o Paper 70 - 652 Windows Server Virtualization, Configuring Mar'09.

o Paper 70 - 643 Windows Server 2008 Applications Infrastructure,

Configuring May 2009

o Paper 70 - 403 System Center Virtual Machine Manager, Configuring May

2009

o Paper 70- 656 Microsoft Desktop Optimization Pack, Configuring May

2009

< Microsoft Certified Systems Engineer (MCSE) April 2008

< Advance course in networking in MCSE, from IIHT Institute, Mumbai,

Jan'06 - Aug'08.

< Diploma in Hardware and Networking from St. Angelos' Institute

Management, Mumbai in May 2005

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Professional Experience

CapGemini Consulting Pvt. Ltd. Mumbai Team Lead for

Service Desk Since Dec' 08

Bajaj Allianz General Insurance Limited, Mumbai Senior Systems

Administrator Oct'07-Dec'08

AurionPro Solutions, Mumbai Senior Systems Administrator

Dec'06-Oct'07

Omnitech Info Solutions Limited, Mumbai Senior Systems Administrator

Jul'06-Dec'06

EdVenture Systems Inc, Mumbai Assistant Systems

Administrator Dec'03-Jul'06

R.M. Mehta & Co., Mumbai Systems Administrator

Jul'02-Dec'03

Hotel Oberoi Towers, Mumbai Systems Administrator &

Jun'01-Jul '02

Lead Technical Support

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Core Competencies:

Team Lead:

< Ticket Reviewing and SLA management of entire team.

< Introducing new processes for the better growth of Project related

Activities by conversations and meetings with clients.

< Scheduling and attending Team Meeting for better growth of the Team.

< Point of contact for handling Escalations.

< Proactive measures to avoid the escalations to enhance the infrastructure

performance.

< Preparation of various reports such as problem, change and incident on

weekly and monthly basis for ensuring the smooth flow of Project

Activities.

Project representations:

< Lead design and road maps for installation of windows servers, involving

design of network layouts.

< Guided the team for the migration of Windows Server from 2003 to Windows

Server 2008 R2 Edition and Exchange Server 2003 to 2007 and then to

2010.

< Maintenance of Windows Server 2003 / 2008 R2 Edition + Hyper - V.

< Project managed large scales initiatives involving the transition of the

Windows and Exchange Infrastructure to new Windows Server infrastructure

which led to seamless migrations and integrations which were transparent

to the clients and improved the consistency, recoverability and

accessibility of the data.

< To ensure service level and customer satisfaction metrics are met.

< To ensure with the team to build collaborative customer relationships

with the clients.

< Leading the team to Configure Exchange server 2010 and maintaining

Mailboxes and Mailbox Stores.

< Intake Forms for the new Server Intakes and guiding the team for setting

up the Systems on new Sites.

< Drove the high quality completion for the project with perfect

infrastructure as per the requirement of the client.

Achievement and Highlights

< Lead teams across broad technical and process related business

disciplines.

< Implemented new process for the better growth of the project and the

clients.

< Defined new processes and best tools suited for the project.

< Moved between agile and waterfalls depending upon project specifics and

client goals, creating the road maps, plans, schedules and work breakdown

structures.

< Focused teams on the project's objectives and tracked the progress to

ensure project milestones are completed on time, on budget and with the

desired results.

< Slashed turnaround time for the helpdesk support issues by as much as two

weeks by introducing work order ticketing process and tracking and

documenting the recurring technology issues.

< Bagged the award for best and long term employment in the company as Team

Lead in Cap Gemini Consulting Outsourcing Pvt Ltd.

< Bagged the award as the best employee in the company for the post of

Asst. Systems Administrator as part of EdVenture Systems Inc.

< Handled and led the teams to work with the SLA and the defined process.

< Managing the team to grow by providing the required trainings in regards

to the process, technical aspects, etc.

< Maintained the global infrastructure stability over the Windows Servers,

Exchange Servers and Networks.

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Academic Credentials

2003 B.Com from Mumbai University

1997 HSC from Maharashtra Board

1995 SSC from Maharashtra Board

Contact this candidate