Customer Service High School
Resume:
DEVON STEWART
***-* *.*. **** ST.
Miami, FL ****8
Phone: 786-***-****
**************@*****.***
Objective
To find a job that will provide good training, with good pay for stability,
and to give my best effort in doing my best to advance in promotion. To
also work as a team with determined and motivated employees and supervisors
to achieve a high level of success.
Ability Summary
I have the ability to manage people in the most stressful situations in
order to get the job done. I adapt real quickly to change or changes by
planning, plotting, and strategizing. I am very computer savvy and
knowledgeable for pretty much anything pertaining to a computer from
network training i received from school. I have a people-person type of
personality that I share with others. My work ethic is always high. I
always have a positive approach and attitude when around my co-workers and
supervisors. I try to go above and beyond my means to achieve success.
Employment History
Server
08/2011 - Denny's Miami, FL
09/2014
Highly organized and personable Server with experience providing
exceptional customer service to a fine-dining restaurant. Dedicated
to ensuring customer satisfaction by remaining accessible and
friendly. Exceptional interpersonal and team building skills with an
aptitude for building rapport with a diverse range of customers,
managers, and colleagues; talent for quickly resolving issues prior
to escalation. Thorough knowledge of menu offerings, including
gourmet food, spirits, and wine pairings. Skilled at anticipating,
identifying and fulfilling guest needs and clarifying special
orders. Success multitasking while remaining professional and
courteous in fast-paced environments.
Tool Room Clerk
02/2007 - North Florida Shipyards Jacksonville,
05/2010 Incorporated FL
Distributed welding equipment, tools, managed welding workers,
inventory.
Hazmat certified, certified forklift operator, received training for
fire suppression team.
Telemarketer
06/2004 - Precision Response Corporation Miami, FL
10/2006
Handled inbound calls from existing customers. Communicated with
over 50 customers daily to ensure customer satisfaction with
service. Resolved customer disputes. Transitioned over 100 new
customers into DirecTV accounts. Was promoted from inbound calls to
sales outcall/inbound calls within a months' time.
Sales Associate
06/2003 - D.E.M.O Miami, FL
05/2004
Sold various types of apparel, clothing accessories, and footwear.
Managed cash transactions and reconciliations of over $500 on a
daily basis. Responsible for store's volume and inventory reports to
store assistant manager weekly. Provided company Senior Management
with insight to improving department services in weekly status
meetings. Assisted managers with employee surveys and polls to
encourage employee appreciation.
Motor Transport Operator/ Motorized Infantryman
12/1998 - U.S. ARMY Classified
12/2002
Drove transportation vehicles to ensure safe commute of soldiers.
Delegated responsibilities to peers in order to complete tasks or
missions. Conducted briefings to inform and update others on
activities. Observed and motivated others to determine progress and
made suggestions for improvements. Developed supervisory skills as
an assistant team leader. Established proven ability to work with
individuals from different cultures and background. Lead others and
made decisions in stressful situations.
Education and Training
Issuing Qualification Course of Study
Institution
Fast Train Vocational School IT Network Engineer
Certificate
Gulliver Prep High School Diploma General High School
Curriculum
Occupational Licenses & Certificates
Certification Issuing Completion Date Expiration Date
Title Organization
Network Fast Train 08/2009 08/2016
Professional
Engineer
Honors & Activities
1 year Vocational Certification for Computer Network Engineering.
Detailed References
Jesse Solis
Jason Alvey
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