Customer Service Sales
Resume:
Ernest Hinojosa III
Atascosa, TX 78002
**************@*****.***
Career Objective: Sr Staffing Recruiter Coordinator
Summary of Qualifications:
** ***** ** *rogressive experience in Route transportation, Direct Sales,
Route Sales, and Branch Management.
Safety Supervisor-OSHA guidelines and procedures including building safety,
warehouse safety, forklift safety, and employee safety.
Experienced in all aspects of managing on Office Branch including:
Supervising daily operations, Human Resources, Sales, New Contract
Negotiations, Collection Accounts Payable, Customer Relations, Employee
Training, and Inventory Control.
Commercial Driver's License, CDL Class B, (air brakes, hazardous materials)
Bilingual: English and Spanish
DOT certified by the State of Texas; no accidents.
Work Experience
Transforce, 6955 Alamo Downs, San Antonio TX.
South Texas District Manager, 10/ 2010 - 01/2015
Reports directly to VP Operations
Fulfills such duties, as position requires for contribution to growth,
profitability and strategic initiatives of the Company.
Responsible for office profitability and growth projections.
Knows/has met with all customers within their office territory.
Participates in office strategic planning
Responsible for office budgeting process in conjunction with Director of
Operations.
Participates in sales efforts, as required for local office sales success.
Personally involved in initiating sales for TFI.
Maintains strategic relationships with local business
organizations/associations and community leaders, resulting in business
alliances that benefit TFI.
Coaches and mentors TFI employees within his/her office.
Develops succession plans within his/her office, to include developing
management talent for promotion opportunities throughout the company
Responsible for effective implementation of hiring plans and human resource
plans within his/her office.
Facilitates professional development for TFI employees within his/her
office, as appropriate.
Fully endorses and consistently supports TFI policies and procedures.
Oversees quality assurance protocols within his/her office.
Serves such other functions, as may be directed by senior management of the
company.
American Driver Services, Inc. 8100 Rough Rider Dr., San Antonio, TX
Branch Manager 06/2003 to 04/2010
Recruit, screen, and conduct interviews of all applicants, hiring only
Class A qualified drivers. Maintain ongoing knowledge of DOT regulations
and CDL requirements. Perform all functions in maintaining a working office
and operations. Maintain dispatch records and work closely with customers.
Dispatch drivers to weekly and daily work assignment. Process payroll for
all drivers and office personnel. Maintain thorough knowledge of client
operations and needs. Conduct safety inspections and meetings quarterly.
Generate and follow up new sales leads. Cold calling commercial accounts to
grow customer base. Prepare and present bids and proposals to perspective
customers. Complete reports regarding market/competition.
UPS 6400 Seven Estates, San Antonio, TX
Comprehensive Health and Safety Supervisor 09/2000 to 06/2002
Human Resources Department: Train employees on recognizing and handling
hazardous materials. Educate employees on maintaining OSHA compliance.
Conduct audits of facilities, employees, and management regarding OSHA
compliance. Assist in the establishment and management of plan of action
for non-compliant facilities. Coordinate response to hazardous situations
with Alamo Environmental including: evacuation/quarantine, sample
collection, and follow-up reporting. Prepare management reports regarding
facilities compliance, training, and incidents to District Manager.
Sparkletts Water Company 249 W. LaChapelle, San Antonio, TX
Commercial Account Representative 02/2000 to 12/2002
Generate and follow up on new sales leads. Cold calling commercial accounts
to grow customer base. Full product line selling, prepare and present bids
and proposals to prospective customers; emphasis on strong customer focus
and teamwork. Complete reports regarding market/competition and sales.
Ozarka Spring Water
Branch Manager Laredo, TX 07/1997 to 07/1999
Manage branch operations, including controlling costs, implementing policy,
and preparing management reports. Responsible for customer base and revenue
growth. Secure commercial accounts across all revenue levels, and
maintained existing accounts. Maintain inventory levels. Provide leadership
expertise for six route salesmen and three direct salesmen. Achievements:
Lowest Customer Quit-Rate in the Nation, Gross Rate Penetration Improved
300% over prior year.
Route Operations Supervisor San Antonio, TX 01/1995 to 06/1997
Coordinate scheduling of route assignments, Perform evaluations of route
conditions, reported findings to branch manager. Develop and implement
strategies for improving routes and customer service. Evaluate route
salesmen performance, including customer service, record keeping,
observance of safety and company policies. Responsible for the development
of 18 route salesmen and 6 direct salesmen as well as training of new
employees. Awarded "Division of the Year" and "Branch of the Year" in 1996.
Route Salesman San Antonio, TX 03/1990 to 03/1995
Service a route of 1,200 customers (commercial and residential). Maintain
customer relations including special deliveries and collections. Awarded
"Route Salesman of the Year" for 4 consecutive years, also nominated for
the President Award.
Educational Training
Hazardous Material Certification- Training and Response to Hazardous
Materials
Management- Interaction Management, Introduction to Finance and Statistics
Course
Human Resources- Values Based Leadership Course, Targeted Selection
Program, EEO Training Program, People Smarts Course.
Sales- Direct Sales Knowledge Course, Customer Service and Collections
Training.
Contact this candidate