Customer Service Management

Tina Coleman

*** ****** **. *** ***, Bensenville, IL 60106 630-***-**** ************@*****.***

Summary:

Enthusiastic technical business professional seeking an experience where my experience, acquired skills, and

educational background will allow me to make an immediate contribution as an integral part of a progressive company.

Education

Triton College Graduated-2012

Associates in Liberal Arts

Relevant Coursework: Rhetoric Composition, English, Introduction to Business, Social Science, Mathematics

GPA 3.50/4.0

DeVry University Graduated-2014

Bachelor of Science in Management

Concentration in Business Information Systems

Related coursework: Principals of Management, Database Essentials, Project Management, System Implementation

and Training, Data Analysis/Decision Making, Requirements Gathering and Testing, Principals of Economics,

Budgeting and Forecasting, Financial Accounting and PC Hardware/Software

GPA 3.85/4.0

Experience

HD Supply- Northlake, Il 6/2007- 12/2014

Customer Service

• On a daily basis interacted with internal and external customers through clear and concise written and oral

communication

• Worked directly with CRM’s to resolve customer complaints and answer questions surrounding the company,

its products, and services

• Maintained and update customer documentation as needed in the database using S.A.P, and Oracle

• Resolved job cost marginal discrepancies

• Utilized computerized system Halo for tracking information

Order Processor

• Used database systems to input and track orders throughout the shipping process

• Recorded order details, including product specifications such as color, item size, billing and shipping

information and, prepares invoices

• Separated groups of orders into individual orders

• Assisted upper level management in the implementation of new software

• Received and executed orders made by phone, fax, email, word of mouth, and sales representatives

Receiving / Inventory

• Verified computations against physical stock counts

• Recorded receiving data using computer software SAP

• Prepared packages/merchandise for storage

• Received merchandise and matched packing list information to the actual packaged merchandise

• Delivered products and supplies to designated put away areas

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Lewis University-Romeoville, IL 9/2004-9/2005

Computer Lab Technician

• Provided technical assistance to students, faculty and, staff requiring technical assistance

• Oversaw the daily performance of the computer systems and hardware to ensure security

• Created backups and restored files in the event of malfunction or disaster

• Installed, maintained, and upgraded software and hardware in the computer lab

• Performed basic troubleshooting including software and printer maintenance

Triton College-River Grove, IL 9/2003-9/2004

Financial Aid Assistant

• Processed financial aid applications, loan applications, and other related forms in a timely manner within set

deadlines.

• Entered Student data and other vital information into the database

• Assisted students in filing out the financial aid forms and submission of the necessary documents

• Filed paperwork and kept the files organized for easy access and retrieval

• Provided information to parents and students about the student financial aid status when contacted via phone,

email or in person.

Technical Proficiency

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Languages Applications Operating Systems Databases

Visual Basic MS Word MS DOS Oracle

Java MS Excel UNIX S.A.P 1.5

SQL MS Access Microsoft NT/2000

MS Note Windows 7

Windows 8

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