EVP

JIM CHARLES, M.S. ** Oak Forrest Circle (

Denton, Texas 76210

Mobile: 817-***-****

E-mail: ****************@*****.***

CEO / PRESIDENT / GM / COO / CCO / CIO / CTO

C-Level executive with experience in multifamily software, utility and

energy management software, tax software, accounting, health care and

technology industries. Success in launching new SaaS software products,

achieving revenue and profit goals, cost savings, acquisitions and

restructuring. Skills: outstanding boardroom skills; employee mentoring;

corporate governance; ability to interact with key corporate executives,

sales managers, product managers, marketing, and client executives.

P & L Responsibility Multifamily & Tax SaaS & Product Launches

Software

Partner Alliances CEO, COO, CTO, CCO, CIO SSAE 16, ISAE 3402, CSAE

3416

Energy Management Product Management Disruptive Technologies

A hands-on energetic team participant and strong leader who thrives in a

dynamic challenging environment. Known for the selection, mentoring,

empowering of product management, product marketing and technology

employees.

Experience

NWP SERVICES CORPORATION, Costa Mesa, California 2008 - 2014

A $60M+ private equity company providing multifamily housing utility

billing, payments and energy SaaS products.

Executive VP - Product Management, Product Marketing, Software Engineering

and IT

. Grew revenue from $24M in 2008 to $60M+ in 2014 while improving EBITDA

from -$6M to +$9M over same period of time in a private equity funded

environment.

. Deployed a SaaS regulatory compliance model supporting utility expense

recovery and business intelligence to over 5500 properties and 1.2M

residents in the multifamily industry.

. Restructured outsourced technology resources in the Philippines in-

house in the US. This strategy saved $1M a year and software quality

improved by 100%.

. Successfully acquired and integrated 3 M&A companies.

. Achieved significant improvements in operational and product

performance by introducing disruptive technologies leading to

increased customer satisfaction and employee morale.

REALPAGE INC., Carrollton, Texas 2003 - 2007

A $400M+ public company providing multifamily housing software and services

with a SaaS business model.

Chief Operations Officer, Chief Compliance & Risk Officer

. Grew revenues from $15M in 2003 to $75M in 2007.

. Deployed SaaS Business Model supporting over 120K leasing agents in

the apartment industry.

. Achieved significant improvements in operational and product

management performance leading to increased customer satisfaction and

employee morale and improved EBITDA.

. Aligned RealPage's culture with the customer's process and quality

orientation through implementation of Lean Six Sigma in a technology

engineering environment.

. Demonstrated strong leadership abilities; known for the selection,

mentoring, empowering of employees. Managed 350 employees in IT, MIS,

Product Support, Call Center, Customer Training, Solution Consulting,

Product Management and Client Services.

THOMSON REUTERS CORPORATION, Dallas, Texas 1998 - 2002

A $13B public company providing regulatory compliance tax software and

services with a SaaS Business Model

Senior Vice President, General Manager

. Implemented and launched the first Internet business product in the

tax industry, resulting in over 600,000 tax returns processed and

revenues of $32M in 2001 supporting over 100K CPA's in a SaaS business

model.

. Skilled in transition management: key player on acquisition steering

team successfully transitioning 3000 employees to new business model,

infrastructure and culture.

. Successfully managed a $140M product line targeting accounting firms

and Fortune 500 Tax Markets, achieving annual Revenue and Operating

Income goals. Divested 20 tax products resulting in a 15% increase in

Operating Income. Managed 1500 employees.

. Established strong peer-to-peer executive relationships with

customers/potential customers resulting in a 96% renewal/retention

rate.

. CIO of an $800M software and publishing business with proven ability

to lead development of new business plan and execution leading to a

significant product advantage over competitors.

COMPUTER LANGUAGE RESEARCH, Dallas, Texas 1983 - 1998

A $140M public tax accounting SaaS Software Company.

President 3 Tax Business Units

Thomson Reuters Corporation acquired CLR in 1998. Career assignments

included the following: CEO, CTO, CIO, President Line of Business Unit(s),

Product Manager. Member of the Corporate Management Committee reporting to

the Board of Directors.

. Key product and technology executive involved with selling CLR assets

to Thomson Reuters for $320M in cash.

. Experience in high-growth environments requiring ongoing results

delivery through operations and organizational effectiveness:

> Increased sales revenue in the Bank Trust market from $2M to

$75M.

> Increased sales revenue in the Fortune 500 market from $10M to

$65M.

. Recognized as an astute, analytical, visionary change agent

introducing new disruptive technology products ahead of the

competition.

. Changed distribution processes for products resulting in over $30M in

annual savings. This was accomplished by re-engineering the internal

infrastructure systems by implementing People Soft, Siebel and Lotus

Notes, etc. and establishing a backup data center for business

continuity goals.

. Motivational leader of 1500 employees with a pragmatic hands-on

management approach.

JUST TECHNICAL ASSOCIATES (JTA), Dallas, Texas 1979 - 1983

A start-up $8M consulting company involved in large-scale software

implementations and management consulting.

EVP, Consulting Engagement Partner (Owner/Founder)

. Managed 40 consultants in banking, real estate and utilities

industries.

. Responsible for overall performance of the business growth and

customer service.

Hewlett-Packard (formerly ELECTRONIC DATA SYSTEMS), Plano, Texas

1971 - 1979

A 25B+ outsourcing company. EDS was the largest outsourcing company in the

world.

Director Strategic Planning & Key Account Manager

. Entry level position leading to various progressive responsibilities

including Systems Engineer, Project Manager, Account Manager, Sales

and Marketing Representative, Manager of Applications Development and

Director of Strategic Planning.

. Supported industries: health care, utilities, Medicare, Medicaid and

banking industries.

Education

M.S., Management and Administrative Sciences, University of Texas at Dallas

B.S., Mathematics, St. John Fisher University

Boards & Associations

USO - DFW Advisory Board Member; Adesso Solutions Board Member; Board

Member CEO Netweavers; SIM - DFW; ISACA - Sarbanes/Oxley & IT Governance;.

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