Engineer Active Directory

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SUJAY T

Email : **********@*****.***

Mobile No. : +91 - 975*******

Objective

To work in a creative and challenging environment, where I can constantly

learn and successfully deliver solutions to problems and grow along with

the organization.

Professional Qualification

1. MICROSOFT CERTIFIED IT PROFESSIONAL (MCITP)

Certification ID : 9369640

2. ITIL Certified, Foundation for IT Service Management

Registration Number: 4966158

Work Experience

Designation : - Desktop Engineer

Client :- Jasco Trading (Pty) Ltd, Johannesburg, South Africa

(Onsite Jan 2014 to May 2014)

Organization :- In2it Technologies Pvt Ltd, Bhubaneswar, Orissa, India

from Oct 2013 to May 2014.

Roles & Responsibility

. Creating User accounts, shared drives and managing user permissions

in Active directory.

. Installing the applications and packages as requested by user.

. Installation and configuration of Windows 7 & Windows 2008 Servers.

. Creating configuring user accounts in Outlook.

. Installing changing and removing hardware in various desktop.

. Creating VPN account, Configuring and troubleshooting in user's

system.

. Installation, configuration & maintenance of printers, Scanners.

. Provide support to remote users via Desktop central and Team Viewer

software.

. Handling vendor Support & Escalation calls.

. Creating IP phone Extension and configuring for the users with the

requested facility.

. Solving day to day calls from CATS tool.

. Documented procedures to be followed by all support teams.

Work Experience

Designation :- Senior Desktop Support Engineer

Organization :- EData Solutions at Bangaluru, India from Sep 2009 to Oct

2013.

Roles & Responsibility

. Managed Active Directory related activities on users and computers

like creation, defining user groups, defining user policies,

managing roaming profiles for users.

. Installation all type of applications on user profile along with

their dependency through the customized tool SDG Group Manager and

System Management Services.

. Build new PC's through Altiris deployment console with the proper

hostnames.

. Updating all PC's and servers with latest patches and MacAfee EPO

Agents.

. Managed daily backup & restore missing data from Symantec Backup

server via the Robotic tape library.

. User rights and permission, disabling and enabling accounts, File

and folder permission and configuring Network share drives as per

need.

. Used to rectify the Hardware/Software/Lan issues for end users.

. Maintenance of local area network and Changing of ports in Switch.

. Configured and troubleshoot of Mail Package Lotus Notes 8.5.

. Configuration & Installation of Network Printers in server also

configure for the users.

. Installed and configured network operating system, hardware device

and drivers.

. Troubleshooting of Software's, user applications and URL's via

Remote assistance tool, Net meeting etc.

. Installation and troubleshooting of Laptops, Desktop problems.

. Regular monitoring of Inventory for all hardware devices.

. Solving day to day calls in ITSM call logger tool. Monitoring the

call status and analyze the call report.

. Preparing monthly work status report and updating technology

specific documents for servers.

Educational Qualification

. Bachelor of Information Technology with First Class, at Rathina

Vel Subramaniam College of

Engineering and Technology, Dindigul (2006 - 2009).

. Completed of Diploma In Computer Science Engineering with

Distinction at Rathina Vel Subramaniam Polytechnic College,

Dindigul (2004- 2006).

. Completed H.S.C in Victory Matric Higher Secondary School with

First Class, Chinnalapatti (2004).

. Completed S.S.L.C in Victory Matric Higher Secondary School with

First Class Chinnalapatti (2002).

Professional Skills

Operating System : Windows XP, Windows 7, Windows 8

Mail Package : Lotus Notes 8.5, Outlook

Windows 2003 & 2008 Server : DNS, DHCP, Group Policy

Packages : MS office Products

Antivirus : MacAfee EPO agent, Symantec Antivirus

Hardware : System Assembling & Troubleshooting

Call log Tool : Remedy Ticketing System, ITSM

call logger tool, CATS tool

Key Strength

. Team Worker.

. Ability to cope up with challenges and tough situations.

Personal Details

Father's Name : Thirukalainesan.P

Date of Birth : 29-08-1987

Marital Status : Single

Nationality : Indian

Passport No. : K8141873

Permanent Address : No.7 / 63, Dindigul, Tamilnadu, India.

Declaration

I Admire that the above given statement are true to my best of my knowledge

and ability.

Yours Truly

(SUJAY. T)

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