Customer Service Sales
Resume:
Joshua Duenas
**** ******* ** *** ****, Houston TX 77080
********@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 4 years’ successful experience in customer service and support with
•
Profile
recognized problem solving and trouble shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid problems in
the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using both Microsoft and Mac systems;
Prospect2Cash, Unified, CSG, Arris, Microsoft Excel, WordPerfect,
Microsoft Word, Excel.
3. CDL Class A w/ Tanker and Hazmat Endorsement.
Increased customer retention
•
Synopsis of Achievements
1. Re enrolled Customers in new Service Agreements utilizing persuasion/
Knowledge.
2. Able to assist and Defuse Irate Customers without further problems.
Entrust Energy, Houston, TX
Employment
08/2014 Present
• Account Supervisor
• Work with over 50 Customer Care Agents and sales
professionals covering 7 states), responsible for more
than 500,000 Residential and Commercial Accounts.
• Retention/Support sales reps in opening new accounts
and upgrading existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
OasisEnergy, Houston,TX
11/2013–4/2014
• Customer Service
• Work with 12 Customer Service Representatives
professionals covering 4 states (New York, Maryland,
Pensilvania and Illinois), responsible for each and every
account.
• TPV process while enrolling Customer to New/Existing
Service.
Time Warner Cable, San Antonio TX
2/2012 10/2013
IP Specialist
•
Troubleshoot Network Connections
•
Assist technicians during the installation of the
•
Modem/Cable Box
Equipment Handling
•
Software/ Coding
•
Contact this candidate