Manager Customer Service

SCOTT MACLEOD

*****************@*****.***

Mobile: 909-***-****

Home: 951-***-****

PROFILE

Certified Information Technology Specialist with experience providing system administration, project

management, and end user support. Skilled with system and component repairs for a broad range of desktop,

laptop, mobile systems, and computer peripherals. Support experience with a multitude of software. Highly

motivated and dedicated with strong organizational expertise, attention to detail, and demonstrated ability to

succeed in demanding environments.

CERTIFICATIONS

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Professional (MCP)

CompTIA Security+

CompTIA A+

WORK EXPERIENCE

ATEN Technologies/IOGEAR

Sep 2014 – Present

I.T. Technician

Manage both virtual and physical Windows servers running 2000, 2003 R2, 2008 R2.

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Administer a Cisco based network with 3750 and 2950 switches.

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Experienced support for Windows XP, 7, 8, and Mac OS; mobile OS for Apple, Android, Blackberry, and Windows

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devices.

Administer Active Directory 2008 R2, Exchange Server 2010, VMWare vCenter 5.5, vSphere Client 5.5.

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Manage Masergy/Broadcore VoIP communication system including configuring phones and setting phone schedules.

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Installed, configured, and manage Meraki and Aruba wireless networks.

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Support an array of software solutions including SAP, SalesLogix, Office 2007, 2010, 2012, and 2013.

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Manage network, internet, and email security via IronPort web and email filters and Cisco ASA 5520.

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Installed, configured, and manage Barracuda Message Archiver.

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Configure and manage multiple data backups to disk and tape using Backup Exec 2012, HP StorageWorks MSA60, and

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Quantum Scalar i40.

Manage EqualLogic SAN utilizing PS6000E, PS4100 storage devices and PS Group Manager Software.

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● Provide all levels of end user support to PCs and a variety of peripherals including printers, card scanners, barcode

scanners, and external storage devices.

Manage NAS utilizing Buffalo TeraStation and iOmega hardware.

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Project manager for Business Intelligence data processing automation, Warehouse equipment relocation, and Oracle

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RightNow implementation.

Manage company intranet utilizing Microsoft SharePoint.

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Manage DNS accounts.

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Manage building access control utilizing AMAG Security Management.

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Agua Caliente Casino Resort Spa, Rancho Mirage, California

Oct 2008–Aug 2013

I.T. Supervisor, Systems Administrator I & II, Business Systems Analyst

Supervised, hired, trained, coached and counseled 9 Systems Administrators – levels I and II – at two twenty four hour

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casinos/hotels.

Assessed equipment needs and made purchases such as PCs, printers, TVs, monitors, Cat 6 cable as needed, staying

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within the agency’s IT budget.

Installed and maintained a variety of software to support casino floor, hotels, and back of house operations including IGT

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gaming software suite, Opera hotel software, SpaSoft spa booking software, Mas 90 and Mas 200, FAS, FRx accounting

software, Berg beverage configuring/dispensing software, Dataworks inventory software, Total Promo special events

software, Microsoft Office Suite 2007, 2010, and 2013 for both PC and Mac.

Installed and supported Microsoft Windows Server 2000, 2008 R2, Windows XP and 7, and Mac OS X.

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Diagnosed and repaired hardware problems on PCs and peripherals including replacing HDD, power supplies, video

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cards, sound cards, memory, etc. on PCs; replacing rollers, fusers, clearing jams, etc. on printers.

Installed and maintained a variety of hardware for PCs and Macs, printers/scanners/copiers, Sharp scanners, ID readers,

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infra red scanners, POS terminals, audio/visual media processing devices, beverage dispensing server interface.

Ran, terminated/punched down, troubleshot, and repaired Cat6 network cabling.

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Configured extensions, deployed, and repaired Cisco VoIP phones.

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Lead special projects such as creating new screen menus, setting up a switch, running Cat 6, and deploying Agilysys

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Infogenesis point of sale terminals and receipt printers for Tribal celebrity charity golf tournament and setting up Cisco

phones and cabling for charity telethon.

Configured, monitored, and maintained daily system backups using Symantec Backup Exec v11d and v12.

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Issued, maintained and monitored mobile devices including Android, iOS, and Blackberry smart phones and tablets.

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Completed monthly mobile device data usage reports.

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Maintained up to date equipment and software inventories for all properties.

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Ensured that casino floor and cage operations equipment and software perform as required ensuring the best guest

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experience and maximum up time.

U.S Air Force, Stationed, Offutt AFB, NE, Joint Intelligence Center Pacific, HI May

1990 – Sep 1998

Intelligence Analyst

● Selected as instructor and primary support for Joint Intelligence Command Pacific (JICPAC) personnel in use of

military’s new Military Intelligence Integrated Data System/Integrated Database (MIIDS/IDB) the national level

repository for the general military intelligence information available to the entire Department of Defense Intelligence

Information System community.

EDUCATION

American Business and Technology University: Information Technology Certificate

Riverside Community College, Riverside California: Associate of Arts

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