Service Customer

Jason D. Schultz

229-***-**** **********@*****.***

Objective

Information Technology

SUMMARY OF QUALIFICATIONS

. More than 13 years in I.T. Management for Lee County, GA, 10 months as

Service repair manager for Slade Technologies, 2 months as

network/cable installation technician for Consolidated Data Comm., and

4 years as Small Computer Systems Specialist for the United States

Marine Corps. Proficient in strategic direction, budget preparation,

vendor relationships, and the planning and operation of

application/management software and LAN/WAN Networks.

. Skilled in evaluating current and future technologies and leading

purchase planning to support both short and long-term IT initiatives.

. A clear and direct project manager, skilled in developing and

maintaining a broad vision, cultivating excellent relationships, and

communicating effectively across Government organizations to build

focused and productive solutions.

PROFESSIONAL EXPERIENCE

2001-pres., Lee County Board of Commissioners, Lee County, GA

Information Technology Director, July 2001-pres.

Average 45 hrs. per week

I.T. Management

. Managed and supported hardware and software operations at one on-site

and eight VPN remote sites, providing 24/7 service to over 250

employees.

. Developed, administered, and tracked a $70K capital budget, a $110K

staffing budget and a $40K maintenance budget with an overall budget

of $220k this year cutting cost of $20k.

. Established, maintained, and helped budget new I.T. infrastructure for

Grand Island Golf Club in Leesburg, Ga. Grand Island Golf Club was

purchased by the County and all I.T. equipment was replaced with newer

and Club Friendly equipment. Along with all new network lines and

computers, the Fore! Reservations program was implemented to better

track financial and club member data. In addition wireless was

provided at no cost to club members and the Grounds keeper now has

remote access to change the schedule of the sprinkler system according

to the weather and save time and costs in the process.

. Researched new technologies and calculated future needs to achieve

accurate capacity planning. Negotiated hardware and software purchases

and maintenance contracts.

. Developed, implemented and monitored service level agreements with

staff and customers, ensuring compliance and quick resolution of

specific issues. Achieved 99% system availability for the past 8

years.

. Created and implemented disaster recovery plans and procedures for Lee

County Municipalities, including encrypted and secure Wi-Fi sites for

mission critical applications.

. Evaluated and selected appropriate remote desktop support software,

anti-virus, and intrusion detection software for e-mail and LAN/WAN

network to ensure complete and continuous coverage with minimal

security breaches.

. Managed multiple projects, including migration from one Internet

service provider to another, DNS migrations, Windows NT 4.0 to Server

2003 migration, Exchange 5.5 to Exchange 2003 and then to Exchange

2007, IBM AS400 mainframe server to Windows server 2003, Citrix Thin

Client implementation, and older Pentium II processors to more current

up to date processors.

Jason D. Schultz

PAGE TWO

. Tested hardware brands that were cost efficient and reliable and

implemented them. This reduced costs by not having to upgrade

computers for 3-4 yrs and minimized down time because of dependable

parts not failing as frequent.

. Replaced all 10/100 switches and hubs with 10/100/1000 manageable

switches. Replaced all Cat 5e with fiber optics to all main buildings

and connected them directly to switches via GBIC's instead of fiber

converters maximizing network speed x10.

. Assisted state agencies such as Superior Court, State Probation, and

GBI. I am also an unofficial I.T. person for the City of Smithville

and the City of Leesburg for all their computing, application

software, mainframe, and networking needs.

. Helped support Federal agencies with networking, computer, printer,

remote, and application support. Received a NCIS medallion for my

role. (See attached documentation listed under "other".)

. Responsible for replacing mainframes and servers every two to three

yrs. to ensure productivity, integrity, and reliability are at full

capacity.

. Implemented, perform, and monitor a secure off site disk backup and

perform tests to ensure data integrity.

. Help to design and support an SQL server archiving system in which all

important documents that were once kept in boxes are now available on

request.

. Recently over saw and coordinated with the Lee County Administrator,

Commissioners, department heads, and elected officials on creating a

new, up to date, and user friendly website for Lee County, Lee County

Sheriff Dept., and the Chamber of Commerce.

. Implemented a design plan that networked all remote county

agencies/departments together using frame relay and network VPN

increasing work productivity.

. Received a bonus of over $20K in salary to stay employed with Lee

County because of work performance, knowledge, and reliability.

Team Leadership & Supervision

. Hired, trained, and supervised full time, part time, and internship

employees providing better and faster e-mail, Network administration,

VPN and remote connectivity, and Help Desk support to all of Lee

County Departments and employees.

. Facilitated morning and afternoon meetings, individual consulting, and

quarterly performance evaluations to motivate staff members and foster

a cohesive work environment.

. Communicated regularly with the County Administrator and Commissioners

for both technical and non-technical information to build effective

cross-functional teams and ensure accuracy, consistency, problem

solving and on-time project completion.

2000-2001, Slade Technologies formally I.S.O.A. and Computer

Land, Albany, GA

Service repair manger, 2000-2001.

Average 40 hrs. per week

Service Repair Management

. As Service Repair Manager I was in charge of one full time employee,

computer and printer hardware repairs, and software installations and

upgrades.

Jason D. Schultz

PAGE THREE

. My responsibilities for the customer's software on their Desktops,

Servers, and Laptops included installations, upgrades, and repairs on

all Windows platforms from Windows 3.1 to Windows ME and Windows 2000,

and M.S. D.O.S. I also diagnosed, repaired, and installed all software

applications, Anti-virus protection, and performed Network setup and

installation.

. Duties for hardware included upgrades and replacements on PCI, ISA,

EISA cards, hard drives, CPU, motherboards, power supplies, floppy and

cd-rom drives, and memory.

. Duties for LaserJet, DeskJet, and BubbleJet printers included trouble

shooting, repairing, and changing most if not all parts that could be

ordered through the manufacture.

. Work also included on and off site customer relations on a regular

bases to ensure the needs and impact of the customer were met.

. Responsible for keeping track of time spent on repairs, inventory on

items, and helped to increase the companies profit by dealing with

competitive vendors to get the lowest prices available.

. I became a certified HP Pavilion, HP Vectra, and LaserJet repair

technician and handled all warranty and non warranty repairs.

1996-2000, United States Marine Corps

M.O.S. 4066 Small Computer Systems Specialist

Average 48 hrs. per week

Service Repair Management

. My first duty station was in Okinawa, Japan with 7th Comm., Data Comm.

Platoon. Being that we were a deployable unit, we trained constantly

to insure that are skills were up to par. I was given a Secret

Security Clearance because of work performed on Crypto gear and SIPR

net networks.

. We would setup Networks that consisted of Cisco Routers, Banyan Vines

and later NT 4.0 servers with exchange 5.5, and all D.O.S. Windows

3.1, Windows 3.11, and Windows 95 workstations. Once everything was

checked and given a passing inspection, the Network was torn down and

later rebuilt with different team members.

. As a Corporal, I also helped in the migration on all the servers from

Banyan Vines to NT 4.0 and Exchange 5.5. I was also in charge of

other Marines during the upgrade on all workstations from D.O.S. 6.22

to Windows 95 and the installation of Office 95 and Lotus Notes.

. While stationed with 7th Comm. I had the privilege to deploy to Korea

for a month for field exercises and provide the same Networking and

computer repair services that we had trained so hard for.

. While stationed at my second duty station M.C.L.B., Albany, I was

automatically assigned to the Networking Section S6 in building 3500

skipping the Repair Section due to knowledge obtained while stationed

in Japan. Went through second migration from Banyan Vines to Win NT

4.0 server and migration of the workstations.

. After obtaining the rank of Sergeant in just over 3yrs of service, I

was sent to Norfolk, VA for a month to learn D.M.S. (Defense Messaging

System) installation and administration. After I got back I was in

charge and worked in the Comm. center where I responsible for setting

up and maintaining the Defense Messaging System Network. This Network

was NT 4.0 and UNIX (HP Open view) based. This network was for

sending and receiving encrypted e-mails using encryption hardware,

encryption software, and restricted access to hardware, software, and

files. I spent my final months as a Marine assigned to this project.

. As a Sergeant assigned to the S6 networking team my duties included

but were not limited to backups, mainframe administration,

maintenance, and updating, network monitoring, violations, and

repairs, SMS server administration and support, customer service and

remote desktop support, and Defense Messaging System (DMS)

installation, administration, and monitoring.

Jason D.

Schultz

PAGE FOUR

PROFESSIONAL DEVELOPMENT, EDUCATION, AND CERTIFICATIONS

Dec.9, 1996-Feb.13, 1997: Computer Science School

Aug-Sept, 1997: Microsoft Exchange Server 5.5 Administration

Aug-Sept, 1997: Internetworking with TCP/IP for Windows NT 4.0

June-July, 1998: DMS Administration Course

June 10-July 10, 1998: Introduction to UNIX

July 25-30, 1998: LS102 and LS701 Custom Laser Printer

Training Program

Oct 18-Oct 22, 1998: TCP/IP sub netting and Router

Configuration

Feb-Mar, 1999: Core MCSE Class

April 30-Mar 5, 1999: Windows NT 4.0 Quick Start Course

April-May 2001: HP Pavilion, HP Vectra, and HP Laserjet

certifications

1998-July 2000: Held Secret Security Clearance

TECHNICAL SUMMARY

Operating Systems / Software Applications

Windows NT 4.0/2000/2003/2008/2012 Server Banyan VINES,

UNIX

Windows 3.1/3.11/9x//NT 4.0/2000/ME/XP/Vista/ MS Exchange 5.5,

2003, and 2007

Windows 7 and Windows 8

IBM AS400 Mainframe Software

SQL Server 2005 and 2008

DOS 6.22

ARC Server Backup Software

Trendmico Antivirus

Norton Antivirus IBM AS400 Client

Norton Utilities

Citrix Metaframe

Microsoft Office 95/97/2000/XP/2003/2007/2010 Oracle 9I

server

Novell Client

Win GAP

ARC GIS

Firehouse Sever

RAID 0/1/2/5

Incode Server Software

Dameware

Systems Management Server

VNC viewer

Quick Books 2003/2005/2007

Laser Fiche Server

Veritas Backup Software

SonicWALL Universal Management Suite 5.1 VMWare

Hardware

Cisco Routers

Watch Guard Fire Wall

3Comm Switches

Cisco Switches

All internal and external components of Servers, Sonic

wall Fire wall

Desktop and Laptops repair

Fiber Optic converters

CAT 3/5e/Fiber Optics

Laserjet printers

Experience with IBM, Dell, Compaq, Toshiba, Sony, Networking and

computer tools

HP, and various other servers, desktops, and laptops

Contact this candidate