Security Technical Support

Hiring Assets

. Background in analysis, development and delivery of high-performance

technology solutions. Adapt easily to new technology.

. Exceptional relationship building skills communicating with all

levels - from customer to technical staff to senior management.

Diagnosis & Troubleshooting

Installation

Configuration

Maintenance & Repair

Building & Testing

User Support

User/IT Staff Training

Backups

Technical Proficiency

Operating Systems: Windows XP/7/8, Windows 2003/2008/2012 Server,

DOS, Linux, Mac OS X, iOS

Software Applications: MS Office 2010/2011 (Access, Word, Excel,

Outlook, PowerPoint, Project), Keynote, Numbers, Pages

Other: TCP/IP, UDP, ICMP, FTP, RTSP

Education

MT Sierra College, Monrovia, CA December 2013

Bachelor of Science, Information Technology & Information Security

Core Included: Systems Analysis & Design, Network Design, Database

Design, Network Security, Project Management, Windows Server 2008

Administration, HTML/CSS, Intrusion Detection, Linux, Linux Security,

Security Design, Business Fundamentals, Advanced Research, Disaster

Recover, Server Security, Computer Forensics, Wireless Security, Data

Communications, Telecommunications.

Leadership & Team Activities

. Senior Project: Two term team project to redesign web site utilizing

WordPress for Hope House for the Multiple Handicapped, Inc. El Monte,

CA. Provide training to staff on how to make changes to site and

approve of testimonials provided by parents.

. Certification Club: Studied with fellow students to prepare for

information systems certifications.

Relevant Successes & Contributions

EverFocus Electronics INC - Duarte, CA Dec 2014 -

Present

Technical Support Engineer

. Assist installers and end-users on the setup and configuration of

Analog, HD-SDI, IP based CCTV systems, Access Control Solutions, mobile

software.

. Provide technical service by diagnosing and resolving technical

issues related to Digital/Network Video Recorders, Analog/Digital CCTV

Cameras, and Mobile Access Applications.

. Support hardware and software configuration for computers running

Windows XP/7/8 and Macintosh OS X, iOS, and Android.

Joui LLC - Pasadena, CA May 2013 -

Present

Service Manager

Installed and setup of multi-function telepresence system.

. Train end-user regarding whiteboard, presentation, video

conferencing, and applications.

. Provide technical support for installed hardware and software.

Disneyland Resort - Anaheim, CA May 2014 - Dec

2014

Security Host

. Assisted guests in all queries coming to property and directed

accordingly.

Managed company security and parking policies according to company

regulations.

Evaluated company security and identified any potential security

hazard.

Monitored security and assisted in all safety emergencies and

incidents.

Prepared necessary reports for any incidents on property.

Administered security in all special events.

Performed vehicle inspections in compliance to all protocols.

Jan 2013 - Dec

Hope House for the Multiple Handicapped, INC. El 2013

Monte, CA

Network Administrator

. Administered and supported Windows 2003 Small Business Server and 16

Windows XP PRO and four Macintosh workstations.

. Proactively developed and implemented upgrade of workstations to

Windows 7 with Microsoft Office 2013 to full functionality, gaining

expertise as a proficient troubleshooter of Windows 7.

. Supported hardware and software for computers running Windows XP/7

and Macintosh.

Previous Employment

Guest Relations - Disneyland Resort Anaheim, CA Dec 2008 - Dec

2012

Guest Relations Host

United States Navy - United States Jun 1992 - Jul

2008

Intelligence Specialist

Contact this candidate