Customer Service Care
Resume:
Sai Vatika Phone +91-976*******
Plot ***,Sect.**, E mail **************@*****.**.**
Ghansoli,
Navi Mumbai
400701
Vishal K. Mishra
Objective
To seek a career that will help me to progressive learning and contribute directly
towards the growth of the organization as well as me. To energize others and to improve
t he overall work environment so as to make the world a better place to live in.
Professional experience
Jan./2011 Jan./2014 Wipro Ltd. Mumbai, Maharahtra
Sr. Associate
Job Profile:
Customer Care Service (US Health care)
•
Attending escalation calls apart from taking normal calls Resolving the queries of claims
•
Adhering to the schedule as prescribed by the TL.
•
Providing customer satisfaction
•
Feb./2010 Dec/2010, Vodafone Essar Ltd. Mumbai, Maharashtra
Customer Service Executive
Job Profile:
Customer Care Service (Front Line)
•
Handling escalation cases of retention
•
Resolving the queries
•
Raising the complaints
•
Explanation of the bills
•
July./2009-Jan./2010, F i rst source Solution Ltd. Mumbai, Maharashtra
Customer Care Executive
Job Profile:
Customer Care Service
•
Basic Technical troubleshooting
•
Providing customer satisfaction
•
Adhering to the schedule as prescribed by the TL
•
Key skills
• Target Oriented.
• Team working.
• Soft and polite nature.
• Good communication skills.
• Good convincing skills
Extracur ricular activities
• Participated in various games and singing and competition at school and college
level,
• Participated in various fest and conference of institution.
Summary of education
Degree I nstitute/Board Years of Passing
HSC Bihar Board of secondary 2006-2007
education
SSC CBSE 2004-2005
Personal Details
Father’s Name K r ishna Kumar
M ishra
Date of Bir th 16 September 1987
Sex Male
Nationality Indian
Marital Status Mar r ied
Languages English, H indi.
k nown
Hobbies
• Making New F riends,
• L istening Music.
References
To be given on Request.
D eclaration
I hereby declare that the information furnished above is t rue to the best of my
k nowledge and belief.
Contact this candidate