Customer Service Office

Yanisha Velazquez

** ******** ****** • Leominster, MA 01453

978-***-**** • *********@*****.***

OBJECTIVE: To use my customer service skills to their potential. To work for a company that will allow

for professional and personal growth.

SKILLS

• Bi-lingual

• Customer Service

• Communication

• Cultural Awareness

• Reliability

• Punctuality

• Accuracy and Attention to Detail

• Ability to work under pressure

• Organizational

EDUCATION

Shriver Job Corps Center, Devens, MA 01434

January, 2012

Office Administration

• Skills needed to help increase the efficiency and organization of a business

• How to offer support services to supervisors, managers, and other personnel

• General office procedures and management skills

• Computer software

• Computer hardware

• Types of 40 words per minute

• Proficient use of 10-key calculator

• Trained Microsoft Office Specialist

• Operate various search engines for research projects

• Knowledge of accounts payable, accounts receivable, sales journal, cash receipts, cash payments

• Maintain and update filing, and database systems manually and/or using a computer

• Laminate materials

Shriver Job Corps Center, Devens, MA 01434 December 2012

GED General Education Development Certificate

EMPLOYMENT

Jesus Diaz, Leominster, Ma 01453 March 2006 –

December 2011

Child Care Provider

• Care for Autistic child

• Observe and monitor children

• Assist in preparing food and serve meals and refreshments

• Operate in house day care

• Perform housekeeping duties

• Hoist children into baths

• Discipline children and initiate measures to control child behavior

Jesus Diaz at Shriver Job Corps, Devens, MA 01434 June 2007 –

2012

Food Service

• Serve food to customers

• Clean dining room area

• Provide guest service

Karla Sawyer at Shriver Job Corps, Devens, MA 01434 June 2012–July

2012

Office Intern

• Answered phones

• Forwarded calls

• General office duties

• Laminated materials

Douglas Buxton at Wendy’s, Leominster MA 01453 April 2013–September

2014

• Greet customers

• Handle cash register

• Sandwich maker

• Order Taking

Carlos Nunez at BurgerKing, Leominster MA August 2014–December

• Greet customers

• Specialty

• Sandwich maker

• Prep

• Order Taking

CERTIFICATIONS

• Customer Service

• Microsoft Office

• Microsoft PowerPoint

• Microsoft Excel

• Internet and Computing Core Certification (IC3)

• First Aid/CPR

REFERENCES:

Jesus Diaz

147 3th Street

Leominster, MA 01453

978-***-****

Karla Sawyer

270 Jackson Rd

Devens, MA 01434

978-***-**** ext. 2655

Carlos Nunez

50 Pearl Street

Leominster, Ma 01453

978-***-****

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