Customer Service Security Officer
Resume:
Joseph Weidner
Houston, TX 77089
*********@*******.***
Objective: To obtain a position where my skills and knowledge will be
utilized to further the growth of the company as well as advance my professional interests.
Professional Experience:
American Securities Association, Inc. 2012 – 2013
Security Officer
Dish Network ~ Alvin, TX 2006 2009
Technical Support Representative – TSR3
Serve as a TSR Level 3 answering inbound support calls for satellite TV. Troubleshoot satellite TV
issues. Take Orders for PPV Events and programming changes. Activate replacement receivers for
customers.
Yale Security Services 2005 – 2006
Security Officer
International Security Services 2004 2005
Security Officer
Target 2003 – 2004
Stocker, cashier
AT&T Wireless ~Houston, TX 2001 2003
Customer Care Representative
Customer account and handset activations assisted customers in billing issues and telephone operations
troubleshooting. Assisted in store operations, assisting with new account sales
Prime Co Personal Communications ~ Houston,TX 1998 2000
Customer Care Consultant
Customer account and handset activations. Assist customers in billing issues and telephone operations
troubleshooting. Assisted in new account sales. Worked in a call center receiving inbound calls dealing
with billing and account issues. Tracking, monitoring and administering online credit adjustments and
credit reports requests. Responsible for all escalation issues dealing with store policy and customer
inquiries.
Pinkerton Security Services 1996 – 1998
Security Officer
Rockwell Space Operations ~ Houston, TX 1979 1994
Senior Programmer / Analyst
Administrator of the Orbiter Data Reduction Center (ODRC) database system. Downlink mission
evaluation workstation to
interface ODRC. Coordinate user requirement resources to generate output products in various formats.
Technical services assistance to internal customers and interface with outside specialists. Test and flight
data loading verification and production in various media. Quality assurance of input data, verification and
problem resolution.
Texas City Refining, Inc. 1976 1979
Programmer
Maintenance, modifications and quality assurance programming.
Turner, Collie and Braden, Inc. 1974 – 1976
Programmer
Financial maintenance programming.
Computer Operator
Gray Tool Company 1972 1972
Computer Operator
First City National Bank 1971 – 1971
Tabulating Equipment Operator
U. S. Navy (Active duty) 1969 – 1970
Commissary Records Keeping
Skill Name Skill Level Experience
Wireless Telephone Activations Expert 4 years
Technical Support / Sales Expert 10 years
Exceptional Customer Service Expert 20 years
Excellent Communication Skills Expert 20 years
Education
University of Houston Houston,TX 1974
Bachelor of Business Administration Degree
Majored in Business Administration with emphasis in Quantitative Management Science.
South Texas Junior College Houston,TX
Associate of Arts Degree 1972
Majored in Data Processing with a minor in Mathematics
Contact this candidate