Maintenance Operator
Resume:
Miguel A. Lugo Gonzalez
**** ***** ******* ** ***. 320
Fort Worth TX 76137
******.****.********@*****.***
SUMMARY OF QUALIFICATIONS
Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and
Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to
ensure network availability to all system users and perform necessary maintenance to support network
availability. Supervise other network support and client servers and plan, coordinate, and implement network
security measures.
PROFESSIONAL EXPERIENCE
GS-0335-09 Computer Assistant 2014 to Present
Carswell AFB Fort Worth, TX
Supervisor: Dino Evans 40+ Hours per week
• Administer Information Systems.
• Install and maintain hardware and act as equipment custodian (EC) for Information Technology (IT)
assets, in accordance with applicable Air Force Instructions.
• Install, upgrade, and maintain software.
• Schedule, advise, and provide technical assistance to computer system users on a wide variety of
computer software and hardware issues.
• Assist with the administration of the overall computer security program.
• Provide training assistance to customers.
SCA Computer Systems Analyst 1 2012 to Present
Applied Training Solutions
Fort Hood, TX 40+ Hours per week
Supervisor: Alice Niles 254-***-****
• System/Network Administrator and computer operator Windows 7, server 2008 and Linux systems.
• Setting up the hardware, software and databases, establishing communications, starting, stopping,
monitoring, and conducting crash recovery on the software and hardware as needed.
• Install computer equipment, set up routers and operating system and application software for operations.
• Conduct operational testing and troubleshooting to insure proper operation of the systems.
• Assist in the preparation of training materials, documentation and briefings as required
• Prepare, distribute, and maintain plans, instructions, guidance, and standard operating procedures
concerning the security of network system(s) operations.
• Secure network Information Assurance Security Officer (IASO) and System Administrator (SA).
SCA Computer operator 2011 to 2012
Northrop Grumman
Fort Hood, TX 40+ Hours per week
Supervisor: Alice Niles 254-***-****
• System/Network Administrator and computer operator Windows 7, server 2008 and Linux
systems.
• Imaging systems, updates and software requirements by equipment and training needs.
• Troubleshooting hardware and software.
• Updates antivirus systems using McAfee Epolicy.
• Creates and maintain backups of the system.
• Establish Network connectivity upon training requirements.
• System Administrator for secure and unsecure networks.
• Interact with training audience to ensure historical and relevant database and scenarios. are
understood and developed as it pertains to modeling and simulations.
• Maintains accountability and responsibility for all assigned equipment.
• Successfully support numerous exercises to the Military Intelligence community.
Information Tech Team Chief 2009 to 2011
U.S. Army
Fort Hood, TX 40+ Hours per week
Supervisor: Domonic Davis 254-***-****
• Supervises the deployment, installation, operation, and unit level maintenance of
multifunctional/multiuser information processing systems.
• Performs duties as Section Sergeant and Team Chief; performs Information Assurance (IA) functions.
• Determines requirements, assigns duties, and coordinates activities of personnel engaged in information
system analysis and maintenance.
• Develops and administers onsite training programs. Compiles output reports in support of information
systems operations.
• Analyzes telecommunications information management needs, and requests logistical support and
coordinates systems integration.
• Ensures that spare parts, supplies, and operating essentials are requisitioned and maintained.
• Supervises, performs maintenance management and administrative duties related to facility operations,
maintenance, security, and personnel.
• Performs IASO/Systems Administrator (SA) duties.
• Provides technical assistance, resolve problems for information services support personnel, functional
users and functional staff.
• Supervises subordinate NCO’s and soldiers.
• Support OEF 09-010 in Iraq.
SR Info Tech Specialist 2006 to 2009
U.S. Army
Fort Hood, TX 40+ Hours per week
Supervisor: Domonic Davis 254-***-****
• Configures information processing equipment into required operating configurations.
• Perform senior operator and systems and network administrator duties, unit level maintenance functions
on assigned computer systems and Information Assurance (IA) duties.
• Compiles production report data and quality control information.
• Assists less experienced Soldiers in the installation, operation, and maintenance of information processing
equipment.
• Troubleshoot software using established debugging procedures.
• Supervises subordinate soldiers.
• Support OIF 06-08 in Iraq.
Info Tech Specialist 2005 to 2006
U.S. Army
Fort Hood, TX 40+ Hours per week
Supervisor: Domonic Davis 254-***-****
• Provides computer system administration, local area network administration, and system/network
security.
• Subnets IP addresses for computers on the local network, routers, and switches.
• Sets up topology, cabling schemes, and passwords for the routers.
• Maintains hardware, software, tools and reference material for network.
• Connects devices and determines placement of ro uters and switches for servers.
• Installs Web servers, file servers, print servers domain name servers, and mail servers.
• Maintains Active Directory content.
• Creates user accounts and sets up necessary user workstation application software.
• Troubleshoots network to include connectivity, hardware and software issues
EDUCATION
Grantham University, MO, Master IT Project Management Graduation 2014, 3 credits to complete GPA 3.56
Grantham University, MO, Bachelor in Information Security 2015, 48 credits to complete GPA 4.0
Bayamon Central University PR, Bachelor in Business Administration Management 2004 GPA3.10
SPECIAL TRAINING AND SKILLS
• Fully Proficient in Spanish
• Microsoft Certified IT Professional (MCITP) 2013
• Microsoft Certified Solutions Associate(MCSA) 2013
• Microsoft Certified Professional (MCP) 2013
• Microsoft Certified Technology Specialist(MCTS) 2013
• CompTIA Security + CE 2012
• CompTIA Network + CE 2012
• Multiple Unified Simulation Environment(MUSE/AFSERS) February 2012, Redstone, AL
• Warsim Intelligence Module System Administrator v6.0(WIM) Nov 2011, FT Hood, TX
• Warsim Intelligence Module Scenario Generation v6.0(WIM) Nov 2011, FT Hood, TX
• Warsim Intelligence Module Operator v6.0(WIM) Nov 2011, FT Hood, TX
• Force XXI Battle Command Brigade and Below and Blue Force Tracking Unit Level Maintenance Course
2010, FT Hood, TX
• MCS Workstation Operator Course 2006, FT Hood, TX
• Basic CISCO IT Networking 2006, FT Hood, TX
• Battalion Command Post Node Operator & Maintainer Course 2006 FT Hood, TX
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