Software Computer

Michael D Lott *** N *th ST, Cordele, GA *****

*************@*****.***

229-***-**** (Cell)

Objective

To obtain a long career with CompuCom and utilize my technical experience gathered from previous encounters

diagnosing complex problems.

Experience

Dynamic Computers Group LLC, Cordele, GA 2008 to Present

Director

• Provided tech support to computer system users, consumers and business users. Answered user questions.

Resolved computer problems. in person, via phone, remotely, over email.

• Provided assistance with computer hardware, computer software, word processing. Oversaw daily

performance of computer systems, virus removal,

• Detected problems and errors in computer operations. Set up equipment for others to use. Correctly installed

operating systems, software, applications. Recorded daily data communications. Conducted computer

diagnostics. Contacted vendors with major computer problems. Trained users in proper software and

hardware use, handle all escalated advanced problems.

Websign Computers Inc, Cordele, GA 2006 to 2008

Sr Computer Technician

• Conducted computer diagnostics. Referred major hardware and software issues to technicians. Contacted

vendors with major computer problems.

• Created training materials for computer equipment and programs. Trained users in proper software and

hardware use. Determined requirements for new systems and systems modifications by conferring with staff,

users, management.

• Used backup and archival software. Used configuration management software. Used desktop communications

software such as Symantec pcAnywhere, remote control software. Used internet directory services software

such as DNS software, network directory software.

Skills

Active Directory, Configuration Management, Data Communications, Dns, Email, Exceptional Communicator,

Networking, Operating Systems installations including Windows, Apple, Microsoft servers, Technical Support,

Telephone Skills, Training Materials, Word Processing, Expert level in Computer hardware and software, configuration

management, data communications, remote desktop, advanced level technical support, Microsoft Office, training

materials.

Education

Oxford Academy 1998

High School Diploma

Moultrie Technical College 2008

Networking/Microcomputer

Diploma

TCC PC Repair, Website Design Design, A+ Certificate

References Available upon request

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