Karla Rios
*** *. **** **** # * Los Angeles CA, 90006 . C: 213-***-**** .
acn3p8@r.postjobfree.com
EDUCATION
Bachelor of Science in Computer Information Systems June 2013
Option: Information Technology
California State University, Los Angeles
SUMMARY OF QUALIFICATIONS
Corporate Experience 5 Years
Excellent Communication Skills (customer Service), and writing skills
Creative problem solver able to effectively innovate, and analyze
A broad knowledge of various computer programs and technologies
Strong attention to detail oriented, deadline sensitive, and work under pressure
Proficient verbal and written communication skills, English, Spanish, some Portuguese
Able to effectively collaborate with others and develop understanding, and strong leadership
CERTIFICATIO
General Insurance Pre-License Preparation in progress January 2015
Net-Plus Certification Preparation in progress March 2014
R.E. Principals Certificate August 2013
R.E. Practice Certificate October 2013
Legal Aspects of Real Estate Certificate October 2013
Income Tax Certificate December 2011
TECHNICALS SKILLS
Programming languages: SQL, SAP ERP, JAVA
Database Management: Relational Databases, Big Data
Software Applications: Microsoft Suite (Excel, One Note, PowerPoint, Word, Access)
Excel advanced techniques: Pivot Tables, MS Query
(College level all areas)
Robert Crowder & Co 2013 to Present
Executive Assistant
As an Executive assistant, I provide high level of administrative support for executives. I assist the CEO preparing summary reports, meetings, and
traveling. I also, provide technical assistant in conference calls, presentation, and audiovisual presentation. I ensure that the software and hardware
are running up to date.
PROFESSIONAL EXPERIENCE
Wilshire Financial Network 2013 to 2013
Data Analyst Specialist
As a data analyst, I assisted the company by evaluating business practices for better serve our clients. Analyzing big companies customer data, as
well, updating any new information into the system. Developed various business plans by compiling data and trends to ensure the company is
competitive in the business industry. Administered new programs that made the company function more efficiently while, saving the company time and
money. Performed IT support including troubleshooting, installing various programs and computer training . Extensive software skills and word
processing, as well as Internet research abilities. Assisting CEO when interviewing new employees; as well communicating with potential clients for the
company.
Onsite E. Discovery 2005 to 2009
E-Discovery Client Services Specialist
As a E-Discovery Client Services Specialist, I provided support to the firm’s clients using the review platform, a proprietary document review tool used
in high-profile litigation matters. Also, responsible for working directly with clients (top law firms and corporations) in training and supporting them on
how to effectively utilize the system to make their document review more efficient and cost effective. Training staff in how to use best the software
system based on client’s goals. Also, communicate technical information to non technical people, and assisting Database Administrator’s in E-Data
projects.
Concord Document Services
Quality Control Specialist 2002 to 2005
Conducted businesses proof reading for the law firm’s documents; Also, importing, exporting, scanning, OCR, data collection and Forensic Analysis.
Provided technical support and troubleshooting for staff PC’s and active leadership with employees.
Ikon Office Solution 2000 to 2002
Quality Control Specialist
Proof Reader work (ensured that all documents were clean and free error) Checked documents right before to be delivered into rushing situation.
Roger’s Cable
Customer Service Representative 2001 to 2001
I was responsible to exhibiting customer service excellence to the customer at all times. Answering phones, and providing information of their accounts.
AWARDS, RECOGNITIONS
Voted employee of the month in different companies; Contributed to companies’ goals to reduce cost effective.
REFERENCES: Available upon request.